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Store Address

Clockworks
13 Main St
Huntington, MA 01050
Open by Chance or Appointment

Shipping Address

Clockworks
PO Box 339
9 Pine St
Huntington, MA 01050

Contact Info

www.clockworks.com
clockworks@clockworks.com
800-381-7458
James Stoudenmire =Owner

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I just wanted to send a quick note to let you know how much I appreciated your quick service. I was given an Ansonia clock with a Hermle movement in 2002 which stopped working a few months ago. I took it to a local clock shop who said it would be worth fixing - at a cost of $300. My husband and I watched your video and thought, "We can do this!" Well, we were right. We used your diagram and watched your video again and when we received the parts we fixed the clock ourselves. It's working perfectly now..

Arlynn Griffin

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James, I want to thank you very much for your patience with my fumbling attempts at fixing our clock. Everything is working just like originally and my Mother can't be happier. My Father gave her the clock before he passed on, so the clock means alot to her. So again thank you,

Bob Wisdom

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Just wanted to thank you for your patience with regard to the movement we bought in April. You may recall that the movement for a clock I built inn the early 70's died and is no longer available. You provided me with a similar movement that required some adjustment to its fit in the clock. Once adjusted the clock would not run and after calling you I returned it and you some how got it to run properly again. Then, once installed in the clock the chime was out of sync. Again I returned it and now, reinstalled the the clock, it runs perfectly. I can't tell you how nice it is to have a quiet chime every quarter hour. Thanks

Bob Crocket

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Thanks for the VERY QUICK response.... I was surprised!!  lol

The Smiths

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The Hermle clock movement # 451-050 94cm we ordered on June 3rd arrived on June 6th in perfect condition. On the 7th of June we Switched out the clock movements in our Emperor Grandfather clock that we had built from a kit in 1979. The entire job including adjusting the chime hammers was done in two hours. Needless to say, we are very pleased. Thank you for all your help when I ordered this over the phone. What great People and Company to deal with.

Thanks again Daniel & Violet Zabel

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Worked perfectly!!!! Thanks so much!! Now, just one more question (same clock)... At 3 it dongs 3 times, then at 4 it dongs 3 times; but the rest of the times it dongs correctly (6 @ 6; 7 @ 7; etc). Any ideas as to why and how to fix it? Thanks again sooooo much!!

Debbie Henderson P.S. Thanks for the VERY QUICK response.... I was surprised!! lol

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James,

Just wanted to drop you a line as to how pleased my wife and I are with our recent transaction with Clockworks. Our 23 year old Seth Thomas Grandfather clock had just quit chiming and we were told by a clock repair person that the movement needed replacing. We were quoted a total price of $750.00 for the replacement including labor.

I found your site when searching for Grandfather clock information. I found the site to be very informative and by following your instructions was able to determine the exact Hermle movement replacement part number. I ordered the replacement movement with expedited shipping and received it in 3 days. By following the on-line replacement instructions I was able to install the new movement and make all of the required clock adjustments in about 4 hours.

Our clock is chiming again and working beautifully. We saved about $470.00 by making the repair ourselves. Once again, thank you for your excellent service and detailed on-line instructions

Regards,Dick & Janet Holt

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James, Thank you for the videos they will be very helpful. I wish you would have done one showing how to clean the movement you are very to the point and to the point. If you do have one please send. If not you really should make one. I enjoyed them.

Thanks again Dom

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I needed to thank you for your SUPER service.I got the ORDER today and now I want to explore this new area for me.First time ever, I have some ideas, it was concepts only,, now I want to enjoy whay you sent.

Douglas Walsh

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James,Our clock is working great and I appreciate the additional support you provided so I could complete the installation. In particular and with great interest, I enjoyed watching the repair videos you posted using our clock. I am glad I decided to get it repaired and even more pleased that a friend, who is into clocks, recommended you as a repair source.

Thank You, Gil Beckner

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James, I got the new movement and installed it. Much smoother then the one before. It set up in beat and is running great. Thanks for ALL the Help. Mike Hacker I just watched the video on how to determine the shaft length and enjoyed it tremendously. Not only did I learn, but I had a good laugh to go with it. You have earned a new customer. Thanks for making it fun!

E. Riley, Columbia SC

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Sirs,Thank you a million times over for your write up about repairing of 400 Day Anniversary clock.Your site has helped me get my clock going.The spring was still intact, it was stopping and I learned from your site how to get the balance right, with waiting for the click, counting, and doing the same on the other side.Thank you Sir for your genuine/honest and informative advice.

Regards James C Harney

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Mr. Stoudenmire:For the past three weeks or so, I have been meaning to tell you that I received the part that you sent late in January. It matched the description and photo on your website - and apparently matches the part that broke on our 25+ year old Daneker clock.Hearing the chimes again is truly a pleasure. Thank you for the details on your website and for sending me the part I needed.

John.

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I just wanted to send a quick note to let you know how much I appreciated your quick service. I was given an Ansonia clock with a Hermle movement in 2002 which stopped working a few months ago. I took it to a local clock shop who said it would be worth fixing - at a cost of $300. My husband and I watched your video and thought, "We can do this!" Well, we were right. We used your diagram and watched your video again and when we received the parts we fixed the clock ourselves. It's working perfectly now..

Arlynn Griffin

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james, thanks, this is a great guide.and, as you can see, i need it! best regards,

julius

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Mr. Stoudenmire - Many thanks for information on the bushing -- it's all lined up perfectly now. I guess people like me are always trying to get more information. A couple of my hammers do not line up with the chime bars. How do you bend these things without breaking them? Lastly, what do I do with the old works which, incidentally, has some plastic pieces to it? Thanks for all your help -- if anyone asks me, I will be happy to tell them of my good experience with you.

Best regards, Bow

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i got your clockworks yesterday and installed them this am..work very well.Thank you very much for standing behind your product.

Again Thank you Lynn

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Thanks for a great website!I just received an antique (pre 1920) Seth Thomas from my father's estate and we have never had a pendulum clock before.We really liked the tips and videos and the information about setting the beat, etc.Hopefully we won't need replacement parts or anything, but if we ever do, we'll buy them from you.Thanks for the very accessible information!

Best regards,Connie Taylor Haglin

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Hello James. I can't thank you enough for all you sent me about the clock movement. We have been to US ten times and have visited so many different areas and have always found the most helpful people. In all the places we visited we have never had a wrong word with anyone simply because of the way they are prepared to go the extra mile to help a stranger. Therefore I am not in the least surprised that in answer to such a simple query you have given me so much information. I have printed all the instruction's .....I am 83 and want to leave as much information as possible on top of the clock for whoever has it. I made it myself so it will no doubt be kept by my son. Thanks to you there is so much I can put in the instruction's.Thank you very much.

Richard.

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Dear Mr. James, You are awesome. I couldn't ask for a better tutorial and instruction. The pictures and your explanations were clear and even helped with the instruction manual which did not give detail or pictures for what I wanted to do. I watched and took notes on all the information on the weighted grandfather and was able to go home and remove everything as you explained. I was able to finally rethread my chains. I think in trying to get everything back in I bent or shifted the hammers a bit but I'm going to watch your video on bending them back to the 1/8"etc. Thank you again. You are a livesaver or clocksaver and a real master craftman of knowledge. One thing, one of your most important videos for me was 2of 8-(Removal and installation of a floor clock movement.) Is it possible for you to upload that one again. It ran for a minute or 2 and stopped completely and would never go pass that point. Thank goodness you did at least get as far as how to remove the movement. Once again Thank you so much. Hopefully now once I put everything together it will work. But if I end up needing any parts at least I know now where to order it from.

God Bless you.Jesus said, "With man this is impossible, but with God all things are possible." - Matt:19:26 Zerita Thompson-Gathers

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Sir,I would like to thank you for your help in the transaction earlier this week. The clock insert fit great. It is working perfectly. Also, the shipping was really fast. Thanks again for all you helped me with.

Sincerely,Charlene Neuenschwander

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Dear Sir or Madam: I ordered your non-chiming pendulum movement. OH MY GOD! Your website was great, especially your do it yourself online video. I got my order the following week, installed the parts and now my clock works great! All for less than $20. With this kind of service, you can be sure I will order clock parts again from you. THANK YOU. Very professional.

Bill

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Thank you very much! The information I have gleaned from your book is well worth the money spent ... and you probably have saved me several times that much by me doing something that could damage my clocks.

Again, thank you.Gary Poole Quartz Hill, CA

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hello I just want to say a big thank you, with your helpful web page I have just managed to get my clock working and have managed to reset the bongs as well as the tick tock, the only thing is I have set it on my dining room table on now am afraid to move the clock onto the mantle piece in case it stops!

thank you again kind regards wendy latham south wales GB

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Rec. parts today. The part was inserted into the clock and it now works fine. Thank you so much. Another satisfied customer.

Linda Hoffman Van Wert, Ohio

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To James and Bonnie: Dave and I would like to express our appreciation for the fine service we received on the replacement of the movement for our clock. The new movement arrived today after lunch, installed this afternoon and we are now enjoying the beautiful chimes again. The other movement is boxed and is scheduled for pickup by UPS on Wednesday (5/11), RW M-3479.

Thanks again. Dave and Norma Berger

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James, thanks so much for the detailed explanation on fixing my clock! Very simple, indeed. Thank you

- Jennifer McMullan Sent via BlackBerry by AT&T

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Thank you, James I completed the repair, and the grandfather time machine is running like "clockwork" Appreciate it!

Joe D'Agostino

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Good day James, I received the motor today. Installed and works wonderfully. Thanx for all of your good help!

Regards,Frank A. "Pancho" Mann

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Thnx! Will order. Also, my neighbor has fixed her Grandma clock mischime due to your web page. She thinks you're a hero. Taffy

xxoo, Taffy

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Clockworks, Received my unit today and installed it, it is perfect!! I can't believe such a nice sound could come from a battery powered movement!! Thank you so much!

Robert Lorah

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hi james, thank-you so much for my clock repair. great job and a special thank-you for trusting me with my valid check. speedy service was appreciated.. i'll mention you to all my collector friends..

again big thankxxx warner voelpert shelton ct.

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Good day James, I received the motor today. Installed and works wonderfully. Thanx for all of your good help!

Regards,Frank A. "Pancho" Mann

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Thank you kindly for the clock repair kit, which I received this afternoon. Our old (ca 1860 case, 1930-ish works) mantle clock is now back in service over the living room fireplace. Thanks to your instruction book, I screwed my courage to the sticking place and completely dis-assembled the works, soaked and scrubbed them and reassembled the clock. Now my dilemma is; is it tick-tocking or tock-ticking?

David B. Chittim, P.E., P.L.S.

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I have had a beautiful Howard Miller wall clock for years. I have had the clock repaired a number of times and even replace the mechanical movement. I loved the clock's cabinet but very unhappy with how much it cost to keep it running. This year I decided that I would replace the mechanical movement with an electronic one. I found the movement I wanted, a Seiko pendulum movement with two different chimes on your web site and bought it because you had provided detailed instructions on how to install it.The movement replacement went beautifully and flawlessly following your Instructions. You are to be congratulated for providing this type if information. Even a novice like me was able to do the work. Thank you very much for providing the information on your website.

Larry McLain

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I am just writing to let you know that you are a wonderful company. Your website with the measurements of the various clocks that you sell allowed me to buy the right clock the first time around. The price was excellent and the delivery time was really fast.

Thank you, Diane Vella

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Thankyou for all your help.This was my Mothers clock. After she passed away last year we got the clock. I thought that I followed the instructions for moving pretty well including taking down the pendulum. It's possible that the spring was old. The pendulum fell down out of the blue shortly after getting it running. Looking all around the clock to figure out what happened and alot of scratching my head I just sat on repair for along time. I missed the sound and tried to find some one in the area to repair it. The person that used to work on the clock is no longer in business. The other night I got the bug to hear this thing again and looked very close and I'm sure I am in the right direction to repair and hear again. Thank you for your help in getting my mother up and going again.

Deryl Kitchen

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Just wanted to follow up with you regarding my order. Earlier I called and emailed you with a description of my problem trying to get the replacement time-only movement you sent me to work properly. You called me to discuss my particular situation during which I described my having viewed the movement replacement video you have on your website and the specific tasks I had done reinstalling the movement, hands, etc. You graciously offered to send me a replacement movement at the end of our conversation. I received that movement, installed it as I had previously installed the time-only movement Clockworks sent me earlier and this movement is working like a champ. Thank you very much for being so responsive and customer-friendly; in today's business environment that is a much-welcomed relief and surprise. My wife is thrilled her clock is working once again just as though it was new and I now have some "blue chips" to spend on a "kitchen pass" in the future.

Regards, Ken Curell

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Thank you for your timely response. All is working well. Your service is outstanding and reminds me of the way business was conducted generations ago. Keep up the good works and know that it is appreciated.I received the order on Friday 26 November. It is just what I needed. The clock is now working as it is supposed to. Thank You very much.

Howard Bigelow

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Thank you kindly for the clock repair kit, which I received this afternoon. Our old (ca 1860 case, 1930-ish works) mantle clock is now back in service over the living room fireplace. Thanks to your instruction book, I screwed my courage to the sticking place and completely dis-assembled the works, soaked and scrubbed them and reassembled the clock. Now my dilemma is; is it tick-tocking or tock-ticking?

David B. Chittim, P.E., P.L.S.

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Thank you so much for having such a user-friendly website! I have had a clock that was my mother's and haven't been able to find an insert locally. I really didn't want to throw it out, but it hasn't worked for 10 years! I was coming to a crossroad of deciding to let it go and decided to give fixing it one last shot. I called your plant and James told me to order on the website and told me to look for an "inset." Who would have known? Again, thank you so much. I ended up ordering two because my aunt has an identical one and hers just sits on a bookcase with an empty hole in it. I know she will be thrilled!

Michelle Jackson

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Thank you for your excellent website and instructional videos. Thanks to you I was able to fix the clock in a barometer temperature set that we've watched on our wall for 25+ years. The store where we bought this item doesn't even exist anymore. We were very pleased with the parts we purchased from you and the results that we check regularly on our wall. My wife not only thinks " I'm handsome, and handy also".

Art Cassot

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Thank you so much for having such a user-friendly website! I have had a clock that was my mother's and haven't been able to find an insert locally. I really didn't want to throw it out, but it hasn't worked for 10 years! I was coming to a crossroad of deciding to let it go and decided to give fixing it one last shot. I called your plant and James told me to order on the website and told me to look for an "inset." Who would have known? Again, thank you so much. I ended up ordering two because my aunt has an identical one and hers just sits on a bookcase with an empty hole in it. I know she will be thrilled!

Michelle Jackson

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I just received your bellows tops for the souvenir Black Forest Cuckoo Clock my parents had been given as a wedding gift in the early 1970's. The clock hasn't worked in decades, but using the fantastic detailed instructions on your website, the replacement bellows tops, and the 5-minute epoxy, I was able to get the clockwork working and adjusted while waiting for the bellows tops to arrive, and repaired the bellows within an hour of opening the package. The clock is in almost the same working condition now that it was when it was new. Marvelous service and quality, and I'm very happy - seeing the expressions on my mother and father's face when they saw the clock working again and heard the cuckoo sounds was priceless! I just want to add that the clock itself is a marvel - it's at least 38 years old, moved several times including to a new state, shared a home with a number of pets and three children, stopped working in the 1980's (apparently it just needed to be adjusted) and was put into storage in a number of doubtful locations including a crushed cardboard box in a barn where it stayed for over 20 years, and the only things wrong with it could be fixed with a couple simple adjustments and the replacement of some bellows that didn't weather the decades so well. Considering how disposable things have become in my lifetime, it's always a pleasure to work with something that works well after about 40 years or so, and which by all appearances will last generations.Thank you again for helping to make it possible to get this wonderful old clock working again!

Chris

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Dear Clockworks: I just wanted to extend a thank you. My 80 year old grandmother has an old battery operated wall clock that holds tremendous sentimental value to her. After nearly 30 years of solid operation, it recently died. All of my family members and friends were advising me to buy her a new clock rather than attempt a repair. However, knowing how much this clock means to her, I decided to do a little research online. One of the first websites that came up from a Google search for clock parts, was yours. For no more than $20 including shipping and handling, I was able to order the new mechanism and the dial hands for her clock. The mechanism has been installed and the repair is a success. I know she will be thrilled. It is refreshing to know that in today's "disposable society", there are still companies that support repairs. I am especially delighted to know that the mechanism I received is clearly marked "Made in USA". Sincerely,

David Cohen Chestnut Hill, MA

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James, You are surely a genius...I did as you suggested to get my time piece going. I pushed the pendlum as far to one side and released it. I thought surely I defied science and broke it? But...to my amasement, I heard a sound that I had been waiting for. Like the cry of a new born baby, it started to "Tick Tock,"and it continues to keep accurate time. I thank you very much for your assistance, and if you ever need any written reviews on your web site..I will be your man. Thanks again James and take care.

Regards, John

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Mr. Stoudenmire, Your suggestion worked, I am indebted to you again. You have a customer for life and I will recommend your company to all my friends enthusiastically. Thank you very much,

James Miller

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Thank you! I wanted to let you know how helpful I found your website. I have a favorite clock that quit working---and your video showed me exactly how to repair it---and had what I needed to do the job . The prompt and kind refund on the shipping just put the icing on the cake!

Thanks again, Lillian

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The videos on your website were very helpful in choosing the correct replacement parts for our clock. The pendulum clock was a gift from my parents in 1984. They have both passed away, but the clock is working thanks to you. Your help is greatly appreciated.

Bettie West

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RE: 33393699 THANKS FOR THE SUPER SERVICE ON MY HANDS ONLY ORDER! IF THE POST OFFICE WAS ONLY AS GREAT AS YOUR SERVICE WE WOULD HAVE A GOOD POST OFFICE.THANKS AGAIN

Dave Reinbold

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Hello, Just a quick Hello, and a HUGE thank you. I ordered the above captioned unit on 3-4-10, received it today, 3-6-10. This unit took me approximately 30 minutes to install and adjust, from beginning to end. Works FANTASTIC, and the sound is that of a much "higher-dollar" unit.MANY MANY thanks to you all, and I WILL be purchasing more products from you, as you've acquired a VERY SATISFIED customer!!!!

Thanks again. Patrick Maynard Palm Bay, Florida

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Mr. Stoudenmire - I received the new assembly and it is complete. Thanks for the great service. I will not hesitate to recommend your company for our many friends with grandfather clocks.

Thanks again. Steve Parks

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Thank you for the prompt delivery of my clock part. It was the perfect fit and fixed my clock. Two years ago I ordered a clock movement for an old cuckoo clock of mine and it was also perfect. Your company seems to have everything.

Thank you for all your help. Philip Clements

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Hi James. You've done it again. Your hint in your last sentence about the hands not being attached led me to find that the minute hand was not totally set firmly to the post. I had inadvertently slightly cross-threaded the round nut that holds the minute hand therefore leading to the mishap. The clock has once again been working okay and once again I thank you,

This is Joe Velardi

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New Movement Installed and Ringing!

Lee Sieger

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Hi James, You have been so helpful, I am up and running. Is there an approximate value of this clock? It is a moon phase Zeeland Colonial with the Kieninger KSU33 movement in a mahogany case. Just wondering?

Thanks Peter

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Hi James, Thank you so much, I got it working. Does the moon phase have a setting and if so what is the proper setting based on date? I love my clock. Does the wheel on the bottom of the pendulum control the speed of the movement? If so which way slows it down? Again thank you so much it is a wonderful clock.

Warm regards, Peter

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Thanks for your help. Adjusted min. hand as you said and everything seem to running as hoped for. We got taken a few years ago by a local clock maker, big time. so it was a pleasure dealing with your company.

George Desrosiers

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Thank you. I also wanted to advise that I received the e-book you patiently emailed to me last week. I also ordered and received the clock cleaning kit from you. I used the kit to clean and oil my Ridgeway grandfather clock I bought at a recent auction for $90. After the cleaning and oiling, the clock is in beat, chimes and strikes perfectly. Thanks again for the quality of your products and your service.

Terry Shepard

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Hi James, You are truly a professional!!! What you told me to do worked! Clock is running fine! I greately appreciate your help! Thanks.

Joe Velardi

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The new QU22 mechanism works great! (interestingly, the shaft is a larger diameter than the original, but otherwise identical)

Thanks for your patience! Richard Feldman

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James Stoudenmire Thank you for alll your help / and even when to the trouble to call me by phone / Gave me a break on the price! I was very impress with all that!! The movenment working fine!!

Bob R Blevins

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James, I think the old leader solved the problem . . . the pendulum shows in the glass window and it's running nearly perfect time. Now I may have to adjust the screw under the pendulum slightly to make it run just a tiny bit faster! I really appreciate your help getting our clock working again. . . thank you very much. I kept finding little spots of oil on the old one when I worked on it. Does the new movement or hands need to be oiled in the future?

Best regards, Cheryl Pettyjohn

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I would like to thank you for your efficient and complete service pertaining to the clock parts I ordered and received. I had questions before ordering and left you a message, unlike most people you called me back and helped me in ordering the correct parts for my clock, which worked out perfectly. Customer service is very important these days and I feel you demonstrated just that.

Again thank you Len

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The replacement insert clock arrived in today's mail. Thank you for having made this exchange for me!!

Herb Paul

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James - The dial you recommended was perfect. Installed with no problem and completed this project with much satisfaction. I would be happy to give a glowing reference if you ever need one.

Many thanks, Dan Foltz

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No wonder the service has been great. I also run a business and wanted to give positive feed back. As managers we always are told from our customers what is wrong. So I always like to say thanks when its great and help good employees get recognized for a job well done.

Matthew Hauf

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I Just wanted to send this e mail to say thank you very much. James Stoudenmire Has been very helpful and responsive to helping me fix my very special clock. I will make sure all of my parts and clocks if available are bought Clockworks. Thanks you for the great experience.

Thanks, Matt from Maryland

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Thanks so much for your immediate response. My husband has decided to try fixing it himself. We'll see how that goes. :) However, if we need anything we will certainly contact you first. Again, thanks. You are the type of company we like to work with. By the way, we love Maine!

Sincerely, Vivian Hehemann

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JAMES THANK YOU FOR YOUR HELP WITH MY HOWARD MILLER CLOCK. IT WORKS GOOD NOW.

THANKS AGAIN. RICHARD BLYSTONE

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Mr. Stoudenmire, Thank you for your prompt response and for the excellent service I have received. It was a pleasure to discover your site, which was both highly informative and well laid-out. I feel confident that I have found the only resource I will ever have to use for any clock building or repair needs that might arise.

Respectfully yours, Brent Zundel

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Thank you! It worked perfectly. I am enjoying my clock now!

Margaret Carter

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Wow, excellent and, as a hobbyist, well worth the money. Thanks

Steve Johnston,

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HEY James,, Received the works today, guess what, IT WORKS,, txs for your assistance and looking forward to many years of enjoyment with the new works.

Thanks again,,(the boss is smiling),,lol Ron

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Hey Jim, Clock up and running!!! thanks for your help!!! I did not need the leader or the suspension thing....

All is good!! MHumphrey

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Got Movement yesterday // Put it in today , match prefect !! Only one question?? Do you need to oil movement now / or does it come pre oiled? Thanks for you help!! Will repeat business with you / if I need any help

Bob R Blevins

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thank you for your help. I noticed the bar the pendulum attaches to in the clock mechanism was off center when at rest, gently pulled it on center and now it works and the tick and the tock are evenly spaced. Clock has run for 15 minutes, so far so good. again thank you.

Charlotte Baker

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The new stem has solved the time problem. It keeps excellent time now.

Thanks again ---Greg Hunter

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Dear Clockworks: I would like to take the opportunity to thank you for your speedy and competent Service My Husband has hooked a solar panel to the clockworks you sent and the very large clock which hangs rather high on the wall in the great room will run effortlessly for hopefully many years to come. And then he surprised me with a handsome home made clock for our bedroom wall Somewhat smaller and easier to take down to replace batteries. Both projects were made much easier, almost effortless due to your swift handly of our orders and the professional website we used.

Thank you and Happy prosperous New Year to Clockworks. Sincerely Mark S. Smith & Ressa Lively-Smith

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Thank you for your prompt, professional response. We are looking forward to reading this book. We have a Herschede grandmother clock that we purchased in 1971, during our first year of marriage.The clock survived many trials, including having one of the top edges broken-off during a professional move when my husband was discharged from the Navy. The Herschede Company kindly sent us a replace piece that we had professionally attached so it looked like new. The clock ran well for decades, only faltering a few years ago. We took it to a reputable clock repair service that specialized in grandfather clocks to have it cleaned and oiled. We paid over $650 dollars for that service. However, it would not work afterwards. We took it back in. They apologized, saying they had used "old oil" and it had "gummed up" the movement, told us they would clean it up and get it running again. After we got it back, it stopped running after a few days. Because we had no other vendor to turn to and had exhausted our savings for the initial repair, the poor clock has remained non-working for several years. It is heartbreaking to us because we had hoped our daughter would be able to enjoy it when she inherited it. Like most grandfather and grandmother clocks, it seems part of our family. My stepfather had been a trained clock maker, but he passed away before our beautiful clock stopped working. Although his hands were no longer nimble enough to have done the work himself, I am sure he could have supervised my husband well enough to make the necessary repairs. I am fortunate that I still have my Dad's clockmaker's desk and some tools but they are useless without the technical knowledge, trained eye, and love for clocks he possessed. He had to work as a tool and die maker in the aircraft industry for his livelihood, but he spent time almost every day repairing watches for co-workers and acquaintances, usually for free, simply because he loved clocks and watches. He hated to see them simply sit unused. That's why, when I found your site, both my husband and I were excited. There seems to be the same kind of passion infused into it. My Dad would have loved your website with its information and access to tools, parts and books about what he loved most. That we could order a book and have it downloaded within moments of ordering would have astounded and please him. This book may empower us to bring our grandmother clock back to life. Thank you for providing it on your website. We are impressed with your response time on our order and will recommend your site to others.

Sincerely, Anneta & Fritz Buster

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Dear Clockworks: Pleasant morning of classic Seattle maritime overcast. Just a quick note to thank you for the lovely clock FT1 Insert F59WA GT which I ordered a week ago on Thursday December 22, and which arrived safely on Tuesday December 27. It's beautiful in my favorite old solid oak "Idaho" clock -- a long-ago gift and nostalgia item -- and running perfectly. You've made me very happy indeed, and I'd just like to thank you again.

All the best always, and take care. Tom

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Dear James, Thank you very much for send ing the arabic numbers in a timely manner! I was able to get the clock sent to Florida to my sister for Christmas in time.

Thanks again, Tom

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Yup! It was the quadrant on the rack and snail. It was not falling onto the snail. It was just Hung up on its axel. Cleaned and dusted the axel. And placed a pico-dot of oil and it drops down now like a hammer. My gratitude Sir! This is our first grandmother clock and they appear to be a lot simpler that I imagined..... I.can see why people get passionate about these....

Paco and Wendy Solis Kokomo Indiana

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I can't thank you enough for your prompt and excellent service. One of the second set of keys I ordered just the other day arrived yesterday, and my son-in-law just called and said one of the keys worked. He is so pleased and so am I. That was my Christmas gift to him.

Again, so many thanks. Mary O'Herron

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Thank you very much. And I would like to wish you and your company a Very Merry Christmas and a Happy, Healthy, and Prosperous New Year. Again, thank you very much. The clock is being returned for an exchange.

Mel Fadness

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I received the replacement clock movement and it is installed and working great. Thank you again for the fast and great service.

Regards, Chuck Tadlock

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I would like to thank you for your efficient and complete service pertaining to the clock parts I ordered and received. I had questions before ordering and left you a message, unlike most people you called me back and helped me in ordering the correct parts for my clock, which worked out perfectly. Customer service is very important these days and I feel you demonstrated just that.

Again thank you Len

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The replacement insert clock arrived in today's mail. Thank you for having made this exchange for me!!

Herb Paul

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James - The dial you recommended was perfect. Installed with no problem and completed this project with much satisfaction. I would be happy to give a glowing reference if you ever need one.

Many thanks, Dan Foltz

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No wonder the service has been great. I also run a business and wanted to give positive feed back. As managers we always are told from our customers what is wrong. So I always like to say thanks when its great and help good employees get recognized for a job well done.

Thanks, Matt from Maryland

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Thank you very much... you don't know how happy you are making an 87y.o. woman!!! And me, a grand-daughter that would do whatever possible to keep her happy!!

Kimberly Brennan

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Thanks so much! You have literally brought music back into my life.

Happy holidays!! Michael

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The parts arrived and my clock works perfectly. I am so very pleased and truely appreciate your timely assistance. Have a wonderful Thanksgiving from our home to yours.

Sincerely, Mary Kay Shader

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Thank You for providing the parts that I recently purchased to fix my Cuckoo Clock. The instructions to replace the parts were excellent and the assembly went very well. My old 40 year old Cuckoo now acts like a "SPRING CHICKEN" .

Thanks Again - John C. Dick

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I did exactly what you said and it worked like a charm!! THANKS ever so!

Dee Moelling College of Education

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Hello Clockworks, order arrived today and is working perfectly in our clock.

Thank you for shipping it so quickly. Bill Miller

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Just wanted to send a quick note of thanks to you and your company. Using just the materials and book I got from your website, I now have a restored and working 1920's Meiji Schoolhouse clock.. You've been bookmarked for any future projects I might get myself into, and thank you again for the excellent service.

Sincerely, Fred Panton Carrsville, VA

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Thank you. We got it going. It just needed to be set in beat.

Linda Epley

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It's oiled & running! 

Thanks so much. Fran

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Just a note to say the Q U 40 unit is the bet I have ever had as far as sound. I thank you for yor help and suggestion and your prompt service.

Tom Beckman.

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thanks you. will give that a go. it makes a lot of sense! you represent your company well!

g. fisher

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Thank you! the clock is now working perfectly!! I still haven't made it to the post office, but I will mail the previous weight back this week.

Laura B

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James we want to thank you for taking the time to help us get our clock up and running. We are very pleased with clockworks and will look no further for our clocks needs in the future

Thank you again, Janet Martinez

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You guys are the best and easiest to work with.

Thank you so very much...Luana Williams

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James Stoudenmire; Just a few lines to let you know that I am very happy with the work that you did on my old clock, it's been a pleasure doing business with you.

Ed Bernat

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Hi, Recieved product and everything was just right!

Thank you! Jeff

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Thank you so much for your help. I switched the weights and it solved my problem. Must say you are a genius.

Mary Roper

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Hi, I recently received the clock movement with pendulum chimes and hands and I had some feedback that might prove helpful to you. The chimes and initial settings of the switches were perfect. Delivery was quick. The hands came in an envelope and although the box was in perfect shape, by the time I had removed the shipped pieces out of the box the hands in the envelope were pretty badly bent. I straightened them out and they are how working fine but I think you may want to consider adding a piece of corrogated cardboard to the envelope to stiffen it so as to avoid similar damage in the future. I would also recommend that the ordering information include a reference to the pendulum offset relative to the case. I think currently the directions call for determining the length of the output drive shaft by measuring the thickness of the clock face. However in my case although this worked out for getting the hands positioned properly, the location of the pendulum drive was too close to the face for the pendulum for it to swing freely since for my clock the pendulum needs to be almost an inch further back from the face of the clock than I had with the clock movement I recieved. For my case I would have probably needed to order a longer shaft and then mounted the movement back from the face with a spacer. Instead I took apart the pendulum driver and cludged up an extension and pivot support for the pendulum so it could swing freely. My clock is now "pendulating" and dinging away beautifully so I am good. I might suggest though in your ordering instructions that you warn the novice like myself about the offset of the pendulum from the back face that needs to be checked before ordering. You may also want to consider having the pendulum driver as an independent unit with connecting wires and plug like the chimes speaker so that it could be repositioned if needed. I think I saw that you sell an independent pendulum driver so maybe a combination kit of the movement and separable rather than integrated driver would be popular. Another suggestion would be a description of the parts and where they are intended to be mounted like the black rubber flat washer. I think I figured it out but again a little diagram would have been both helpful and reassuring to the novice. I really love my clock now that it is alive again.

Thanks, Warren Brandkamp

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Right on, Clockboy! Followed your instructions and the clock chimes PERFECTLY on the hour! You know, you’re pretty good....maybe you should do this for a LIVING!

Thanks! Jeff Beck

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James, Thank you very much for your help with getting my clock to chime at the proper times. I appreciate it very much.

Linda K. Betts

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Thanks. The clock works perfectly!

Paula Pena

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replacement movement works perfect. thank you for great service

Jeff

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HI there, I recently bought a new hermle movement from you (after a bit emailing advice) and I was able to get my mother's old clock working perfectly! Thanks for the help.

Thanks for your help, Matt Seaman

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Just wanted to let you know that the new movement went in fine, I got the chimes "tuned" and it's working great. Just doing some very minor pendulum adjustments to get the time right on the money. Sure is nice to have the clock chimes in the house again.

Thanks again for the help. Ken

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I want to thank you very much for the fast shipping on my chain.my cuckoo clock works just fine now

Thanks again, Dan Morris

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The clock is back on the wall and running better than ever! I appreciate your help and the fine on-line pages.

Warm regards, Harry

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Absolutely delighted with the movement; great sound; very glad for the free hands, similar to the origonal but of course those didn't fit.

Many thanks indeed. Geoffrey

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Thanks for your help. Everything is working fine now due to your assistance. I never would have been able to fix the problem as I know nothing about clocks. Thanks again!

Norman Walters

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I have my old clock back and I am happy.

Thanks, Ed Snyder

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The keys arrived today. Thanks so much. She lost the original key to her family clock and was hopeful that one of these would fit as the shaft is somewhat recessed and hard to measure. She assured me that one did indeed fit

So again, thanks so very much, Jon

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Thank you so much for your answer about my clock. Now I can really enjoy my grandfather clock Again as those beautiful gongs are right on the correct hour again.

Shirley Landefeld

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The quartz movement arrived, and yesterday my son and I installed it with no difficulty. The clock which my late husband put together from a St. Charles kit 25 years ago now has a new life. Thank you for making it possible with your clear instructions, ordering method and simple quartz movement.

Martha J. Stevens

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Dear Clockworks: The last key you sent was the correct one. Thanks so much for hanging in there with me until I got the right one. Your company gets an A+.

Sincerely, Merle Sanshu

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The replacement clock works great. Thanks for the great service.

Mike Mannchen

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Hello, Thanks so much for the guidance and information. I pushed the pendulum to one side as you suggested and rehung the clock. So far, it is working and is tick tock as it should sound.

Thanks again, Charlotte

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The addition of the new clock movement with the Westminster chimes has made a dramatic difference as compared to our former timepiece. With its clearly enunciated sound, the chimes have lent a sense of dignity to the ambiance of our humble home. This was an important retro-fit for us as we were trying to continue using a regulator clock given to us by our since-deceased son. Thanks to Clockworks we can continue our reminiscence of his life (I even saved the old, dented bob.) It really is true, we never know when our daily actions can make a positive difference in the lives of others. Again, thanks for the work that all your employees perform every day.

Lee Ireland

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Thank you so much for all your help. I have placed my order – could not have done it without you!

Claudia Morgan

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Thank you so much for posting your very informative and detailed information on clocks. Thanks to your info, my 150 year old clock that ran until last year is running again - it was slightly out of balance and the pendulum may have not been on exactly right.

Tick Tock! Janett

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Your new movement took about two and a half weeks to get to UK, it was really well packed, thank you. It is now installed and nearly ready to go back to the owner. I am very impressed with your service and will certainly use you for replacement Hermle

Many thanks. Brian Coles

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To the people at Clockworks. Just to let you know I received the new works for my grandfather's clock when premised and in good condition. The new clock mechanism is installed and my 30 year old Hamilton grandfather's clock is running smoothly and keeps perfect time once again. Installing the works was easier then I thought it would be. It took approximately 2-1/2 hours including setting the chimes to correspond to the correct time. I took my time and enjoyed putting the clock back together. When I swung the pendulum for the first time with the new works installed, the clock started running and has not stopped. Thank you for your help. You guys really know clocks. The advice you offered before I placed my order to help me identify the correct unit for my clock was extremely helpful. I firmly believe you saved me money and I am looking forward to my clock running another 30 years.

Bill Rahm Lady Lake, Florida

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Hi Just to let you know the part I ordered arrived and the clock is now working perfectly.

Thank you for your service. David Strazzulla

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I meant to write you earlier, but forgot when my computer took a dive. Now that it is back up and working, I wanted to tell you how great my clock is working. Finding you and the great guidance on your website made the replacement of the no longer working clockworks easy. Buying the hour and minute hand in black and the second hand in red was just about the best thing I could have done. Your packaging for shipment and the instructions on putting it all together was great. Within 10 minutes of opening the package, I had a working clock. Thank you for your fast and honest website.

Aleea Brewer Port Orford Oregon

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Mr. Stoudenmire: Thank you. The clock is installed, working fine and I am adjusting the pendulum to keep correct time

Ed Foudriat

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THANKS! I JUST ORDERED IT BUT WANTED TO TELL YOU I AM SO THRILLED TO FIND YOUR WEB PAGE. WE JUST DISCOVERED OLD CLOCKS AND DIDN'T KNOW WHERE TO FIND STUFF OUT AND GET GUIDENCE UNTIL WE FOUND YOU! WONDERFUL WEB SITE AND INFO WE WILL BE BACK!

Peggy McMahon

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I recieved the clock mechanism on the 24th March .Mechanism now installed in clock and working perfectly. Thankyou.

Kindest Regards Mr Les Stone

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Dear James! I love my new clock hands! Thank you so MUCH. It is so nice to have a clock that works. I will recommend you to anyone who is having problems with their battery-operated clock. Your video was very helpful, too

Have a GREAT day! Happy Customer Kimm

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Everything worked perfectly. Parts ordered,customer happy. Thank you for your Patience and assistance.

Kevin Roth

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Well thanky you very much. I appreciate the gesture and will recommend your site to my fellow carpenters.

Jordan Hiuser

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James, I receive the new Hermle J-61 movement last Saturday and installed it tonight. I works fine. Thanks once more for your good service.

WILLIAM A BRENNER

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James, You are such a DEAR! Thank you so much! Have a WONDERFUL day!

With warm regards, Kimm Colarossi

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Thank you the part was received today and has been installed and works great I'll be sure to use you again for all my clock needs. I will also let friends know of your service.

PAT SCOTT

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James, I received the clock on Wednesday. Thanks for the fast response and shipping. It really is a pleasure doing business with you. The 55CM movement is correct. I have it installed, its been running for several days and it is keeping the correct time. The beat is set and I just have to fine tune the pendulum over the next few weeks while it settles in. Thanks for putting up with me.

Carl Manuelian

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Yes please, your customer service is the best.

DEL CAGLE

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HI MR STOUDENMIRE, THANK YOU FOR THE OTHER CLOCK PARTS AND EVERYTHING IS DOING FINE. NOW MY JOHN WAYNE CLOCK IS BACK ON MY WALL,

THANK YOU AGAIN, ROBERT

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They are exactly the right length and all shaft sizes matched your movement. I am glad to see it finished and thanks for your patience.

Lee Sieger

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Just wanted to say Thanks for your help!

Judy Robichaud

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I was very glad to see that we could get what we needed. I love my clock and want to keep it running.

Roger Clark

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Thanks. I appreciate your good service.

-- Bill Brenner

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Thanks, looking forward to that. The new bellows and wires work great, cleaned and oiled the works.

Kelly Speer

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Hello James, Thank you for your response. As expected you were exactly correct. I gave it a good cleaning and delicate oiling and it the cuckoo works fine now.

Best Regards, Brawn Barber

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Gentlemen: Received the new hands for my clock. They're wonderful. Thanks again.

John Janowski

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Thank you very much for your help. This was excellent customer service. I will undoubtedly be a returning customer.

John Kuti

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Thank you so much for the help and information. I should be able to get this clock running now.

Thanks Michael Reimers

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Thanks for your help walking me through my first clock project. I appreciate you putting up with me.

Randy Paul

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Hi! My clock now works perfectly. Thank you for your help. I appreciate it very much.

Sincerely, Lennaart Andersson

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Thanks you did a great on my clock part fit and works great.

Thanks, Rose

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Thank you very much! All seems to be working fine. We will definitely recommend you!

Thanks for the quick delivery! Catherine Mathews

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Thank You for the fast service on the hands....clock is completed and running well.

wayne palmer

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I got the hands and installed the clockwork. Works wonderfully thanks!!

Cam Stickley

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Thank you for the quick response and service. Something hard to find in todays world.

Nicholas Beach

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OK thanks so much---you are the first person to FULLY explain

Walt Plunkett Tucson, Arizona

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