clockworks@clockworks.com

Clock Repair Center Details

Between our precision tools and our 80+ years of combined experience we can perform the best of service. When a clock comes in for repair, it always goes through the same basic procedure. Read More »

A clock repair overhaul consists of the total dismantling of the movement, inspection of every pivot and every bushing hole to determine the best course of action with the repair process. Sometimes with broken mainsprings there is damage to the wheel train on the pinions and pivots, all this is looked over with magnification.

Then we manually clean the clock parts with a cotton cloth and peg wood to be sure we get off all the old oil that has solidified and became an abrasive rather than a lubricant. This tedious process is then followed by pivot polishing and rebushing, where it is required. After all this, it’s time for the ultrasonic cleaning machine. Then rinsing is required, followed by the drying process and then oiling.

The last step is to rebuild the clock movement followed by testing. If it fails in testing, all this is done again.

Where to Send The Repair

After packing up the movement, please send it to Clockworks, PO Box 339, 124 Goss Hill Rd, Huntington MA 01050. Our phone number is 800-381-7458 and the email is clockworks@clockworks.com if you would like to let us know that its coming. Read More »

Please be sure to include your contact information and briefly explain the problem. There is a fee of $100 to take the movement in and inspect it and should be included with the movement when shipped.

This fee includes a cleaning of the movement, the movement will look like new as we have the best cleaning solutions and machinery.

What Clock Parts To Send

Please send the movement only along with a note saying how much each weight weighs (if weight driven) and your contact information. Read More »

Please do not send keys, dial, hands, chime block, weights or pendulum as we have them here in the shop.

We are not responsible for any clock case damage that is shipped to us. Please do not send the clock case.

Clock Repairs Not to Send

We do not work on alarm clocks, electric clocks, Anniversary clocks or Cuckoo clocks. Most of the time, alarm and electric clock parts are obsolete and simply not available to repair these movements. Read More »

Anniversary clocks ALWAYS get the suspension spring kinked in shipping no matter how well it is packed, or by the person setting it back up.

Cuckoo clocks are extremely prone to damage because the entire clock has to be shipped and the cases do not hold up well in the shipping process.

Packing the Movement

When packing up the movement, take special care to protect the hand shaft as this is hard to correct if it gets bent. This is the shaft that the hands go on to tell the time. Read More »

You should pack the movement up well with newspaper and bubble wrap, or put the movement in a plastic bag and then use peanuts. If you use peanuts, please DO NOT let the movement get peanuts all up inside of it. Make sure you place the movement in the box with the hand shaft pointing up.

Once you have the movement packed really well in a box, pack it again in another box with more packing material. Double boxing provides extra cushion for the movement as it travels to minimize the possibility of damage.

Clock Movement Removal

To remove your movement to send it in for Clock Repair, take off the hands by holding the minute hand and turning the minute hand nut to the left. Read More »

Once this nut is off, the minute hand will come off. To get the hour hand off, twist it and pull it toward you and it will come off as it is only a friction fit.

Remove any weights or pendulum that may be on the clock. Take the screws out that hold the movement in place. In grandfather clocks, these would be on the bottom of the movement going up to the outside arbors; for mantle and wall clocks they would be toward the front or back of the case.

The dial on most grandfather clocks are either attached to the case or to the movement itself. If it is attached to the movement, unclip it off of the back side of the front plate of the movement.

Why Replace The Movement?

If the clock was made after 1965 then it is usually available brand new and we would have it in stock. This makes even more sense than getting your clock cleaned and oiled. Read More »

The movement would be exactly like the movement you now have only brand new with factory improvements. What is meant by factory improvements is that as they see the clocks performance over many years, if anything can be improved upon then they will use this improvement on movements that they are making. This sometimes includes bronze bushings in key wear areas to make the clock last longer than it did in the past.

If a clock movement is sent to us for a repair, we can clean it and oil it, repair it and put bushings in it all we want, but it’s not going to be as good as a brand new unit from the factory. In this case, having us clean your clock movement is only recommended after you have attempted to put the clock in beat per the instructions, and you have confirmed that your particular movement is no longer in production.

This link will help you find a replacement movement by letting you determine the manufacturer of the clock movement, tell you if it’s still in production, and if it is, where you can purchase the movement brand new from our site.

Why Clean The Movement?

If your clock movement is not in production anymore and available new, the clock would need to be cleaned, repair any worn parts, oiled and tested. Read More »

Oil solidifies over time and becomes an abrasive rather than a lubricant. The old oil must be removed and fresh oil put in its place. Often enough the clock has not been cleaned in a very long time. This means the oil has solidified and instead of lubricating the mechanical components as it should, it is doing the opposite and the oil is wearing things out.

Sometimes you can see the solidified oil and sometimes you can’t as it may only be in the round pivot holes of the movement and the pinions that the gears mesh into. The parts that go through the outer brass plates and spin inside of the holes are called pivots; the holes are called pivot holes.

What gets worn out, or what makes the clock not function after a while, is that the pivot holes become oblong instead of round. When the pivot holes are oblong, it creates friction on the pivot and also the gears mesh together further and this stops the clock from one or more of its functions (Time, Strike, or chime.

Hole End Mainspring replacement service

If going with the mainspring replacement because the clock is still in good shape or out of production new, then if you choose to send the entire barrel with the mainspring in it, we can swap it out for $30. Read More »

We will take out the mainspring and measure the width / thickness and approximate length and then install the correct spring back into the barrel.

If doing this please send to Clockworks PO Box 339 Huntington MA 01050 with your contact information.

It may be best also to send us an email to clockworks@clockworks.com so we can look out for the package.

It will end up being the 30 charge, and then add the price of the mainspring as stated in the below chart, and then shipping back to you.

About the owner

My name is James Stoudenmire and have been working on clocks my entire adult life. My Uncle introduced me to my first clock when I was a young man and I have been hooked ever since. Read More »

It is funny how things work… after my clock lesson, about two days later, I met a Jeweler, Ludwig Goldsmith, who was also a clockmaker. I worked for this Jeweler as a non paid apprentice, supporting myself by other means during the time I was in training. Working at no charge was the only way I could convince this man to teach me the knowledge of what he knew about the trade.

This was a man who would purchase watch and clock supplies from retired watchmakers and resell the parts at the NAWCC shows and the like. He even ended up with a watch supply warehouse, completely untouched, from the 1940's at one point and it took years to sort all the parts and sell them at the shows. Sometimes we would go long distances to National watch and clock shows throughout the country. During all the traveling, going to shows, sorting inventory from retired watch and clock makers, I have hoarded clock parts that I know are going to be needed for future repairs.

My Uncle's name is Robert Tonkin and he is still running his clock shop from his house and barn in New Hartford, CT. If you are local to him, his business name is Nepaug Clockworks and he is taking in repairs also. He is a man that served in the Korean War when he was younger and then started working on clocks as a profession soon after. He has never stopped! He still does some specialty work for us when we get inundated with clocks to repair.

Once in a great while, we will get together and go to the NAWCC Museum (National Association For Watch and Clock Collectors) in Bristol, CT. Occasionally, he will come to my house for a few days and we talk about clocks; the troublesome repairs we have run into and the creative solutions we have had to implement to solve the issues.

I opened up a clock repair center in Westfield, MA for some years. This was the same time the internet was in its early development, so I was the first person to create a clock website offering parts and repairs online. I was selling clock parts on Ebay under the name of “clockworks”. I then bought the domain name, “clockworks.com”, soon after from a private party thinking it was nice to have found the same name as my Ebay name. The EBay name “clockworks” is still there, although we are too busy to run any ads.

As for the Antique parts, we save them for repairs and do not sell them. Many of the Antique movements that come in for repair are, of course, no longer in production and the only way to repair the unit is from parts from the same movement or to create / make a part. It’s a lot easier to find the same antique movement and use a part from it than to create / make a new part out of metal stock.

Clock Repair Prices

There is a fee of $100 to take the movement in and inspect it. This fee includes a cleaning of the movement, the movement will look like new as we have the best cleaning solutions and machinery. Read More »

Here we have before and after pictures of a movement cleaning, and in no way is this the most dramatic, it is a typical cleaning. The old oil is removed and the plates brightened, and the movement will last much longer. The enemy of a clock movement is the dried up old oil as the friction from the moving parts with the dry oil, creates wear in the outer plates pivot holes.

Before Cleaning

Clock Repair Books

After Cleaning

After Clock Repair

The only way for us to see what is really going on with the movement is to clean it first. This is a non refundable fee and would be included with the movement shipped to us. This fee includes diagnosing issues and presenting the movements situation to the customer.

Below is a basic guideline for what it could cost for a repair. If the clock needs special work, gear cutting, or replacement parts,then additional charges will apply. The $100 fee will be in addition to these approximate repair quotes. The three train units are the hardest to give an approximate quote as some are very tricky such as large tubular bell units.

  • Single train (one weight or one place to wind) $50 - $100
  • Two train (two weight or two places to wind) $100 - $200
  • Three train (three weight or three places to wind) $200 - $600

James Stoudenmire

Clock Repairman

Robert Tonkin

Clock Repairman

Ludwig Goldsmith

Clock Repairman