clockworks@clockworks.com 800-381-7458

What We Do

When a clock comes in for repair, it always goes through the same basic procedure. A clock repair overhaul consists of the total dismantling of the movement, inspection of every pivot and every bushing hole to determine the best course of action with the repair process. Sometimes with broken mainsprings there is damage to the wheel train on the pinions and pivots, all this is looked over with magnification. Then we manually clean the clock parts with cotton cloth and peg wood to be sure we get off all the old oil that has solidified and became an abrasive rather than a lubricant. This tedious process is then followed by pivot polishing and rebushing, where it is required. After all this, it’s time for the ultrasonic cleaning machine. Then rinsing is required followed by the drying process and then oiling. Lastly comes the rebuilding of the clock movement followed by testing. If it fails the testing, all this is done again.

Overhaul Prices

Below we have the most common prices, if the clock needs special work or gear cutting then it will be more, and also if the clock is very valuable. The below prices are in most cases, accurate.

  • Single train (one weight or one place to wind) $125
  • Two train (two weight or two places to wind) $250
  • Three train (three weight or three places to wind) $400

What Parts To Send

Please send movement only along with a note saying how much each weight weighs and your contact information. This is because we have our own weights and pendulum here for testing. Please do not send keys, dial or chime blocks or weights as we have them here in the shop, unless of course it is convenient and it is a small clock. We are not responsible for any damage that incurred to the clock case due to shipping so please do not send the case!

Movement Removal

To remove your movement to send it in for Clock Repair, take off the hands by holding the minute hand and turning the minute hand nut to the left. Then the minute hand will come off. To get the hour hand off, twist it and pull it toward yourself and it will come off as it is only a friction fit. Remove any weights or pendulum that maybe on the clock. Take the screws out that hold the movement, for grandfather clocks these would be on the bottom of the movement going up to the outside arbors, for mantle and wall clocks they would be toward the front or back of the case. The dial on most grandfather clocks are either attached to the case or to the movement itself. If attached to the movement, it unclips off of the back side of the front plate of the movement.

Packing the Movement

Packing up the movement should be done as to protect the hand shaft most importantly as this is hard to correct if it gets bent. This is the shaft that the hands go on to tell the time. You should pack the movement up well with newspaper, or put the movement in a plastic bag and then use peanuts, but please do not let the movement get peanuts all inside of it. Then when the movement is all packed well in a box, pack it again in another box. Double boxing just makes certain that everything will last the trip well and with no damage. Always pack the hand shaft in the upward position for shipping, never down.

Where to Send

After packing up the movement, please send it to Clockworks PO Box 339, 124 Goss Hill Rd, Huntington MA 01050. Our phone number is 800-381-7458 and the email is clockworks@clockworks.com if you would like to let us know its coming. Please be sure to include your contact information and any information you would like to add about the clock.

Clocks Not to Send

We do not work on alarm clocks, electric clocks or Anniversary clocks. Reasons being for alarm and electric clocks, we do not have the parts for and most of the time they are obsolete and parts are not available. Anniversary clocks always, every single time, the suspension spring gets kinked by shipping or by the person setting it back up.


Why Clean The Movement?

If your clock movement is out of production and not available new, the clock would need to be cleaned, repair any worn parts, reoiled and tested. Oil solidifies over time and becomes an abrasive rather than a lubricant. The old oil must be removed and fresh oil put in its place. Some people think back and say "I had this clock cleaned and oiled only something like 7 years ago" but usually you can double this amount of time after they really think of how long it has been. I mean the phrase "time fly’s" stands true and to think the year 2000 was fourteen years ago, you see the point. So often enough the clock has not been cleaned in a long time. This means the oil has solidified and instead of lubricating the mechanical components as it should, it is doing the opposite and the oil is wearing things out. Sometimes you can see the solidified oil and sometimes you can’t as it may only be in the round pivot holes of the movement and the pinions that the gears mesh into. The parts that go through the outer brass plates and spin inside of the holes are called pivots; the holes are called pivot holes. What gets worn out, or what makes the clock no function after a while, is those pivot holes as the holes become oblong instead of round. When the pivot holes are oblong, it creates friction on the pivot and also the gears mesh together further and this stops the clock from one or more of its functions. (Time, Strike, or chime)

Why Replace The Movement?

If the clock was made after 1965 then it is usually available brand new and we would have it in stock. This makes even more sense than getting your clock cleaned and oiled. The movement would be exactly like the movement you now have only brand new with factory improvements. What is meant by factory improvements is that as they see the clocks performance over many years, if anything can be improved upon then they will use this improvement on movements that they are making. This sometimes includes bronze bushings in key wear areas to make the clock last longer than it did in the past. If a clock movement is sent to us for a repair, we can clean it and oil it, repair it and put bushings in it all we want, but it’s not going to be as good as a brand new unit from the factory. In this case, having us clean your clock movement is only recommended after you have attempted to put the clock in beat per the instructions, and you have confirmed that your particular movement is no longer in production. This link will help finding a replacement movement by letting you determine the manufacturer of the clock movement, tell you if it’s still in production, and if it is then where you can purchase the movement brand new from our site.