Please try to explain as best as possible what kind of clock related problem, or question you have. You may upload images of your clock for us to examine when contacting us. We guarantee a reply within 24-48hrs or less.
If you ordered the wrong item, or you are dissatisfied with the product for any reason, please send it back to us with a note and we will be happy to exchange it for you. Sometimes we get things back with no note, and we do not know what to do with it, so please be sure to include a note with your contact information and what products you would like for an exchange. Any items that are returned for credit will incur a 15% restocking fee. No merchandise may be returned for credit after 30 days. There are no refunds on mechanical clock movements that have been regeared and no refunds on shipping charges. The following guidelines cover the warranty on mechanical movements:
There is a 2 year warranty against factory defects on all mechanical movements.
If the movement has been modified or altered in any way, besides the normal installation procedures, this will be an automatic repair.