Please view these information tabs to learn about Clockworks and what we can do for you.
Clockworks clock supply
Welcome to clockworks.com clock supply. We are a global Horological supplier of clock parts and clock movements. An ethical family of clock enthusiasts that work on clocks every day. This family has 100 years of clock making and repairing as a back ground, and this website was made 21 years ago in 1998.
We are located in Huntington, MA, in the USA. This is clock country here because Huntington is not far from where all those old clock factories were. Seth Thomas, New Haven, Waterbury, Ansonia, Westfield Watch, Chelsea Clock Co, and more. This region is where the great clock manufacturers produced countless quality clocks. They produced quality that are sought after even a century later.
Its all about the clocks
Clockworks.com is located in the back woods of New England. Bears, coyotes, wolves and deer are common up in these parts. When mid west or southern people hear of the state of MA they maybe do not think of dirt roads and remote forest land. A foot or two of snow in the winter keeps us burning the wood stove. In the mean while we are here working on clocks and the related usually every day of the week.
Clockworks Clock Supply Summery
There is not much we would rather do, this is our passion and joy. Mechanical clocks are so fascinating to watch in motion. It is hypnotic to examine the intricate movement of the wheels and gears as the clock runs. Developments through the years turned the clock movement from time only to a highly complex conglomeration of gears and functions. Phases of the moon, calendar, chiming and striking while doing all this with out a plug in the wall or battery. Strictly mechanical power made all this happen and that is pretty amazing.
Clockworks Clock Supply Origin
Clockworks clock supply started out as Nepaug Clockworks in the mid 1940’s by Robert Tonkin. This was from a section called Nepaug in New Hartford, CT. Clock repair service from a barn near the house in Nepaug. Also working for a Jeweler that was across from the old Seth Thomas factory in Thomaston, CT.
Clockworks supply developments
In 1991 his nephew (me) James Stoudenmire took an interest in what he was doing and started to follow suite. Joining NAWCC in 1994 and was in full swing with clocks. Taking up a clock repair internship at Goldsmith Jewelers, owned by Ludwig Goldsmith in Wilbraham, MA. Also an apprentice for another clock and watch maker named Al Descorcy of Al's clock shop. Working for free but learning about more about clocks and repairing them. We would go to all the NAWCC shows that happened within a about 200 miles of us. At the shows we would watch the experts explain various things. Things like details about special clocks and how to re pivot and all this. Meeting other clock makers and getting there opinions on certain problem units and so forth.
The information age
Then came the internet in 1995, and Ebay to soon follow. Selling here and there on Ebay with the user name of clockworks. It stuck and we got pretty busy with it selling some of the large stock of parts we have accumulated. So the next step was to get a website, we were stuck with theclockman.com because clockworks.com was taken by a non clock person. Finally in 1998 was able to purchase the domain clockworks.com. More and more people got involved and now here we are.
These days we have a full stack clock repair center. We have industrial clock cleaning machines and various lathe setups. Using both Bergeron and KWM bushing devices and Gear cutters. We have maybe 1 or 2 thousand old clock movements separated by country of manufacturer and the maker. At the same time running the clockworks.com retail side of offering everything from moon gears to quartz clock hands to full tubular bell clock kits. We offer a complete line of mechanical and battery operated clock movements.
- If we need a part, we go to the next section of the building and get it, from either our retail supply or our antique supply.
- If we need to cut a gear or make a pivot, we go to another room and do it.
Lets get ticking
When you have a clock that you like but its giving issues, this is the site for you. Together we can save the clock instead of getting rid of it. When people have a clock for a long time, and then get rid of it, it seems all they can think about is that clock. In other words when they have the clock, they do not think about it much. But when they get rid of it, it sticks in there brain they should have saved it. Whatever you decide to do is fine, but if you would like the clock to work this is the right site.
Clockworks Return Policy Guide
Clockworks.com Return Policy Guide - please make sure to read the instructions thoroughly before purchasing. If you have any questions at all please send an email and we will be more than happy to help you. We want you to order the correct thing the first time around and get your clock up and running! You do not need an RMA number. Please include a note with your information, order number, and reason for the return/exchange.
- No refunds on items with a value under $20.00
- All refunds will incur a 15% restocking fee
- Exchanges must include a check or money order for shipping (same amount paid on original order)
- There are no refunds on shipping charges
- No returns on custom jobs such as regeared movements or modified pendulums.
Mechanical movements have a 2 year warranty against factory defects. Please be aware there are no returns on movements that have been regeared so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is the only option. We do test the units before shipping when a gear change has been done. If there are any warranty issues however it will have to be sent in for repair.
When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.
Ask for help
So please if you have any questions about the product your interested in purchasing, by all means contact us. There are multiple methods of contacting us with questions. The chat option is on the low right of every page, there is a contact form in the middle right of each page also. You can email or call us. All these ways make it easy to get your question answered in a reasonable amount of time. We want you to have it right the first time around.
Clockworks International Order Fulfillment
Clockworks International Order Fulfillment is an option for our products, however there are some guidelines to go by in order to provide this service.
International shipping method used
Clockworks is in the USA. We do offer worldwide shipping and most of our international orders ship for a flat rate. Upon checkout, select USPS for small international packages. If wanting the package expedited (priority mail is 6-10 business days) then select that option upon checkout. This is usually much more expensive, but it is available.
Clockworks cart calculations
If ordering a large amount of items, or items that are heavy (such as clock weights) the shopping cart does not always calculate the correct amount for shipping. We will contact in the event that this occurs. Also, first class international mail can take at least 30 business days to deliver. We have no control over this and the US Postal Service will not even attempt to do a trace on it until 30 business days have passed. Please do not contact us asking where the package is unless it has been at least 30 business days.
Clockworks is not responsible
We are not responsible for any customs charges, taxes, duties, etc. for you to pick up your clock parts. All international packages get sent out as merchandise and with a value of the contents. What each country does with that information is not known to us so it is the customer’s responsibility to pay any fees associated with an international purchase. The customer is also responsible for all shipping charges. This includes any errors that may occur. If a product is coming or going to you, the customer, is responsible to pay it.
Out of Clockworks hands
If placing an order, and we ship it out, our job is all done. If you never get the package, we will not reimburse you for this. If you get the wrong item we will not reimburse for this either. In other words, all expense, all risk, all custom fees, all shipment costs, are on you the customer.
International package theft
Clockworks has shipped so much product to certain countries and people just do not get what we send. If you are ordering from a country that is dealing with issues on postal theft, we cannot take responsibility for this on our end. We are a small company and just cannot absorb this sort of expense.
Clock Movement Parts Catalog
Clock Movement Parts Catalog is online at Clockworks. The clock industry is changing so much and so quick. It is no longer practical to print a catalog. The inventory violently fluctuates in what is produced and what is no longer available both. With the internet in such full swing the catalog no longer an option that makes sense. Clockworks is going green, saving the trees and the planet by just keeping the website up to date.
Using the search bar
The Clockworks website has a convenient search bar on the top of every web page. This will search our clock parts and tools with ease and efficiency. You can ask questions via chat or email and can get the answers right away. Clockworks can send information or links to solve the clock issues immediately. All these advantages is justification for the elimination of the paper catalog idea.
So tell us what you are in the market for please. Use the chat system or email us for a timely response to all your clock questions.