Please view these information tabs to learn about Clockworks and what we can do for you.
Clockworks clock supply
Welcome to clockworks.com clock supply. We are a global Horological supplier of clock parts and clock movements. An ethical family of clock enthusiasts that work on clocks every day. This family has 100 years of clock making and repairing as a back ground, and this website was made 21 years ago in 1998.
We are located in Huntington, MA, in the USA. This is clock country here because Huntington is not far from where all those old clock factories were. Seth Thomas, New Haven, Waterbury, Ansonia, Westfield Watch, Chelsea Clock Co, and more. This region is where the great clock manufacturers produced countless quality clocks. They produced quality that are sought after even a century later.
Its all about the clocks
Clockworks.com is located in the back woods of New England. Bears, coyotes, wolves and deer are common up in these parts. When mid west or southern people hear of the state of MA they maybe do not think of dirt roads and remote forest land. A foot or two of snow in the winter keeps us burning the wood stove. In the mean while we are here working on clocks and the related usually every day of the week.
Clockworks Clock Supply Summery
There is not much we would rather do, this is our passion and joy. Mechanical clocks are so fascinating to watch in motion. It is hypnotic to examine the intricate movement of the wheels and gears as the clock runs. Developments through the years turned the clock movement from time only to a highly complex conglomeration of gears and functions. Phases of the moon, calendar, chiming and striking while doing all this with out a plug in the wall or battery. Strictly mechanical power made all this happen and that is pretty amazing.
Clockworks Clock Supply Origin
Clockworks clock supply started out as Nepaug Clockworks in the mid 1940’s by Robert Tonkin. This was from a section called Nepaug in New Hartford, CT. Clock repair service from a barn near the house in Nepaug. Also working for a Jeweler that was across from the old Seth Thomas factory in Thomaston, CT.
Clockworks supply developments
In 1991 his nephew (me) James Stoudenmire took an interest in what he was doing and started to follow suite. Joining NAWCC in 1994 and was in full swing with clocks. Taking up a clock repair internship at Goldsmith Jewelers, owned by Ludwig Goldsmith in Wilbraham, MA. Also an apprentice for another clock and watch maker named Al Descorcy of Al's clock shop. Working for free but learning about more about clocks and repairing them. We would go to all the NAWCC shows that happened within a about 200 miles of us. At the shows we would watch the experts explain various things. Things like details about special clocks and how to re pivot and all this. Meeting other clock makers and getting there opinions on certain problem units and so forth.
The information age
Then came the internet in 1995, and Ebay to soon follow. Selling here and there on Ebay with the user name of clockworks. It stuck and we got pretty busy with it selling some of the large stock of parts we have accumulated. So the next step was to get a website, we were stuck with theclockman.com because clockworks.com was taken by a non clock person. Finally in 1998 was able to purchase the domain clockworks.com. More and more people got involved and now here we are.
These days we have a full stack clock repair center. We have industrial clock cleaning machines and various lathe setups. Using both Bergeron and KWM bushing devices and Gear cutters. We have maybe 1 or 2 thousand old clock movements separated by country of manufacturer and the maker. At the same time running the clockworks.com retail side of offering everything from moon gears to quartz clock hands to full tubular bell clock kits. We offer a complete line of mechanical and battery operated clock movements.
- If we need a part, we go to the next section of the building and get it, from either our retail supply or our antique supply.
- If we need to cut a gear or make a pivot, we go to another room and do it.
Lets get ticking
Together we can save the clock instead of getting rid of it. When people have a clock for a long time, and then get rid of it, it seems all they can think about is that clock. In other words when they have the clock, they do not think about it much. But when they get rid of it, it sticks in there brain they should have saved it. Whatever decides to do is fine, but if the clock is to work, this is the right site.
Clockworks Return Policy Guide
Clockworks.com Return Policy Guide - please make sure to read the instructions thoroughly before purchasing. If having any questions at all please send an email and we will be more than happy to help. Order the correct thing the first time around and get the clock up and running!
Do not need an RMA number. Please include a note with some information, order number, and reason for the return/exchange.
- No refunds on items with a value under $20.00
- All refunds will incur a 15% restocking fee (does not apply to exchanges)
- Exchanges must include a check or money order for shipping (same amount paid on original order)
- There are no refunds on shipping charges
- No returns on custom jobs such as regeared movements or modified pendulums.
Mechanical movements have a 2 year warranty against factory defects. Please be aware there are no returns on movements that have been regeared so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is the only option. We do test the units before shipping when a gear change has been done. If there are any warranty issues however it will have to be sent in for repair.
When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.
Ask for help
So please if having any questions about the product interested in purchasing, by all means contact us. There are multiple methods of contacting us with questions. The chat option is on the low right of every page, there is a contact form in the middle right of each page also. One can email or call us or even chat. All these ways make it easy to get the question answered in a reasonable amount of time. We want the product to be right the first time around.
Clockworks International Order Fulfillment
Clockworks International Order Fulfillment is an option for our products, however there are some guidelines to go by in order to provide this service.
International shipping method used
Clockworks is in the USA. We do offer worldwide shipping. The weight of the item(s) and the destination will dictate the cost of the shipping. All international orders ship via US Postal Service (USPS). We offer First class international shipping as well as Priority Mail international shipping. First class is less expensive, however there is no specific delivery time and could take up to 30 days to arrive. Usually this is not the case, however that is the magic number that the postal service provides. We have no control over this and the US Postal Service will not even attempt to do a trace on it until 30 business days have gone by. Please do not contact us asking where the package is unless it has been at least 30 business days. Priority mail international shipping is 6-10 business days. It is generally a more reliable service, however it is much more expensive.
Clockworks cart calculations
If ordering a large amount of items, or items that are heavy (such as clock weights or a clock movement) the shopping cart does not always calculate the correct amount for shipping. If encountering an error upon checkout, please email us. We will create an invoice and email a secure payment link to pay for the item(s).
Clockworks is not responsible
Orders that ship outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. These additional charges for customs clearance must be paid by the customer. Clockworks has no control over these charges, nor can Clockworks predict what they may be. Customs policies vary widely from country to country. Please contact the local customs office for more information.
All international packages are sent out as merchandise and with a value of the contents. What each country does with that information is not known to us. So it is the customer’s responsibility to pay any fees associated with an international purchase. The customer is also responsible for all shipping charges. This includes any errors that may occur. The customer is responsible to pay the shipping of the product whether it is coming or going.
Out of Clockworks hands
When an order is placed and we ship it out, our job has been completed. Please understand that we are a small business and cannot absorb any extra cost. So, in other words, all expenses, all risks, all customs fees, all shipment costs, are on the customer.
International package theft
Clockworks has sent an incredible amount of products to certain countries and people just do not get what we send. If ordering from a country that is dealing with issues on postal theft, we cannot take responsibility for this on our end. Again, we are a small company and just cannot absorb this sort of expense. Specifically, two countries that we cannot ship to any longer because of these problems is South Africa and Brazil.
Clock Movement Parts Catalog
Clock Movement Parts Catalog is online at Clockworks. The clock industry is changing so much and so quick. It is no longer practical to print a catalog. The inventory violently fluctuates in what is produced and what is no longer available both. With the internet in such full swing the catalog no longer an option that makes sense. Clockworks is going green, saving the trees and the planet by just keeping the website up to date.
Using the search bar
The Clockworks website has a convenient search bar on the top of every web page. This will search our clock parts and tools with ease and efficiency. Ask questions via chat or email and can get the answers right away. Clockworks can send information or links to solve the clock issues immediately. All these advantages is justification for the elimination of the paper catalog idea.
So tell us what you are in the market for please. Use the chat system or email us for a timely response to all clock questions.
We The People
Owners James & Donna Stoudenmire
Clockmaker Bob & Kin
Clock people 2020
Clock people 2020