Returns: It is best to be sure to read the instructions thoroughly before purchasing.If you have any questions at all please send an email to [email protected] and we will be more than happy to help you. We want you to order the correct thing the first time around and get your clock up and running! You do not need an RMA number. Please include a note with your information, order number, and reason for return/exchange.
- Exchanges must include a check or money order for the same shipping amount paid initially on the original order.
- All returns will incur a 15% restocking fee.
- There are no refunds on shipping charges.
- No returns on custom jobs, such as re geared movements, or modified pendulums.
- Nothing with a value under $20 can be returned for a refund.
In the process
Thank you so much for your fast reply. The fix worked perfectly. I can't believe I have been living with a clock chiming 10 minutes early for 2 months. Thank you again Gregg Viscomi
My clock is up and running now. Thank you for the fast service. Kevin Miller
Just to let you know.......my order came today and I've fitted it in the clock - many thanks :o) Chris Perry
Thank you for your help. I tried both ideas and I am now working very nicely. That and my wife is happy too. So Thank you again. Robert Smith
THANK YOU! What more could one ask for good service great clock parts!. Don Gibson
This is extremely helpful and I thank you sincerely. This repair is a mission of mercy for our pastor whose parents both died recently. She brought it to me with a 175 year old hymnbook that was also in the family, wondering what to do with family "heirlooms". Bringing the clock to life will be meaningful to her. As a former family counselor, she spends 80 hours a week helping people. Thanks- Rick, Tempest Book Shop
your company is amazing!!! promt shipment!!! i’ll be a customer for life! Karen reynolds
Clocks works great now. Thank you so much. Jim Zee
James, Just wanted to drop a quick note to say “Thanks Much” for the suspension spring replacement. The first spring fit the grandfather type, whereas the replacement ones were the right pieces for the “grandmother” clock. My Mom in VA is very happy to have her clock working again, and we appreciate the great responsiveness and service you folks provided. Best Regards, David Mayfield
James, thanks for the quick response. I am glad to know about your company. I have a number of personal clocks for which I need some parts. Jim Murphy
first, I want to report that the replacement movement I bought from you a few weeks ago worked perfectly!..This was very important as it let my father see his clock run again. alan Egger
James, Received the works in today's mail and it (the clock) is up and running. Thanks for your prompt service. JOE KRAESZIG
i would like to take this time to thank you for the your service that you have given to me . I did receive the pivot tool in the mail today. Patrick Kluthe
Hi James; Your package arrived and everything I needed was in it. I repiared the old kitchen clock that my wife is so very fond of and all is now well. Thank you for the extra effort, be well. Keith Lively
It's hard to believe it could that easy. Thank you very much!! Charles Moore
Deb: The movement arrived today and I got it installed and working beautifully. The instructions were very helpful. Michael G. Rich
Hello James, On behalf of sanity, I would like to thank you for assisting Ed in the workings of our clock. You have no idea how much you are appreciated. Susan Meyers
Clockworks, The new motor is terrific, clock works again. Tom Thomas Nichols
Thanks for the quick and positive response. We will be doing more business with you n the future! Terry Case
Works perfectly and I couldn't be happier. Thanks for all of your help. Lugene VanFleet
Thank you for your prompt response. I just wanted to thank you for that and to tell you that, even though it didn’t work out to do business this time, your integrity in taking the time to respond means that any future needs I have that you have available, you’ll be my first choice to do business with. I’ll be sure to recommend you to others. Thank you. Bill. William Souilliere
Thank you James This is only the second large clock I've tried to repair, you and your staff have been exceptional in keeping me on track. Your web page has some of the most useful information for a budding amateur like me. Without your staffs assistance and your clock parts I'm not sure I would ever get this clock working. Michael Ratliff
Dear James ever since I installed the 221421 clock in my wall clock it runs beautifully. Thank you very much for all the help and advice you gave me. Lewis L Taylor
I am very happy to say that a couple of the keys I ordered from you all worked for my old clock. Don't know what I would have done without you. My clock key disappeared the day my cleaning lady was here and I was just devasated-the clock is very old and I doubted I would find one that worked. Marilyn Meade
Thanks, It is refreshing to deal with someone that know what custom service and satisfaction means! Thanks again, Robert Owings
James - just to let you know the clock parts arrived safely several days ago and is now installed & working perfectly. Very pleased with your service. Andy.Belenkin