Clock Repair Service

clock repair Exemplary Craftsmanship: Exceptional Mechanical Clock Repair and Restoration Services

Clockworks Inc, Expert Clock Repair and Restoration Services
  • Mechanical Clock Movement Restoration can include:
    • Step one - Cleaning and Lubrication: We meticulously clean the clock movement using Clockworks high-grade ultrasonic fluid in a thorough three-step process. of course, this ensures that it is free from dirt and ready for a meticulous inspection.
    • Step Two - Inspection and Quoting: Our team of professionals conducts a comprehensive inspection of the clock movement to identify any potential mechanical issues. Based on the findings, we provide a quote which details any additional restoration work that the movement may need.
    • Step Three - Disassembly and Restoration: Disassembly and Restoration: Upon approval, we proceed with disassembling the clock movement. Depending on the specific requirements of your project, our skilled craftsmen may perform various restoration tasks, including bushing work, customization of mechanical parts, and other necessary adjustments to ensure optimal functionality.

Please note that the above steps represent a general outline of our mechanical clock movement restoration process, which we tailor to address each clock's unique needs and intricacies.

Clockworks specializes in clock repair services for a wide range of renowned brands, such as Hermle, Kieninger, Howard Miller, Seth Thomas, Urgos, Ridgeway, and many others. Whether you need repairs for an heirloom Hermle clock or restoration for your prized Seth Thomas timepiece, Clockworks is the one to trust. So contact us today for all your clock repair needs.

Rates 4.8/5 basis on 62 customer reviews

For local house calls only - Kindly be aware that we have distinct pricing structures for on-site clock repairs versus work we perform on the clock itself. While the clock movement restoration may be under warranty either by Clockworks or the manufacturer, it's important to note that the charge for visiting your location with the necessary tools and equipment is separate and non-negotiable. This fee applies regardless of the circumstances that necessitates our on-site services and must be paid accordingly.

Clock Repair ServiceIntroductionThe OriginCleaning ServiceMovement RemovalSending The Movement
Clockworks-Your local clock repair shop. Please view these information tabs to learn about our Mechanical Clock Movement Restoration services

Clockworks clock supply

Welcome to clockworks.com clock supply. We are a global Horological supplier of clock parts and clock movements. Of course, we are an ethical family of clock enthusiasts that work on clocks every day. This family has 100 years of clock making and repairing as a back ground, and this website was made in 1998 upon the dawn of the internet.

Appointment only

If you are local to us, call for an appointment to get a service on your clock. We offer a large variety of clock parts, and movements. Also anything else that has to do with clocks and clock parts.

Clockworks location

We reside in Huntington, MA, in the USA. This is clock country here because Huntington is not far from where all those old clock factories were. Seth Thomas, New Haven, Waterbury, Ansonia, Westfield Watch, Chelsea Clock Co, and more. Of importance, this region is where the great clock manufacturers began production on countless quality clocks. Moreover, this astounding quality has been sought after even a century later.

Its all about the clocks

Clockworks.com resides in the back woods of New England. Bears, coyotes, wolves and deer are common up in these parts. When Midwest or southern people hear of the state of MA they maybe do not think of dirt roads and remote forest land. However, a foot or two of snow in the winter keeps us burning the wood stove. In the meanwhile, we are here working on clocks and clock parts usually every day of the week.

Clockworks Clock Supply Summary

Naturally, there is not much we would rather do. This is our passion and joy. Mechanical clocks are so fascinating to watch in motion. It is hypnotic to examine the intricate movement of the wheels and gears as the clock runs. Developments through the years has made advancements in the clock movement from time only to a highly complex conglomeration of gears and functions. Phases of the moon, calendar, chiming and striking while doing all this without a plug in the wall or battery. Strictly mechanical power made all this happen and that is pretty amazing.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022
 

Get your repair now.

 

Clockworks Clock Supply Origin

Clockworks clock supply origin begins with Nepaug Clockworks in the mid 1940’s by Robert Tonkin. Nepaug is a quaint town in New Hartford, CT. This legacy of Clock repair service began in a barn near the house in Nepaug. Also, additional work with a Jeweler that was across from the old Seth Thomas factory in Thomaston, CT.

Clockworks supply developments

In 1991 his nephew (me), James Stoudenmire, took an interest in what he was doing and began to follow suite. Of course, my first step was to join NAWCC in 1994 and became in full swing with clocks. I took up a clock repair internship at Goldsmith Jewelers with Ludwig Goldsmith in Wilbraham, MA. Also, I became an apprentice for another clock and watch maker, Al Descorcy, of Al's clock shop. Working for free but learning about more about clocks and repairing them. We would go to all the NAWCC shows that would take place within 200 miles of us. At the shows we would watch the experts explain various things. Things like details about special clocks and how to re-pivot them and all this. Of course, we met other clock makers and were able to get their opinions on certain problem units and so forth.

The information age

Then came the internet in 1995, and Ebay to soon follow. Selling here and there on Ebay with the user name of Clockworks. It stuck and we got pretty busy with it selling some of the large stock of parts we had already had. So the next step was to get a website. We were stuck with theclockman.com because clockworks.com was taken by a non clock person. Finally in 1998 I was able to purchase the domain clockworks.com. More and more people came aboard and now here we are.

Modern times

These days we have a full stock clock repair center. We have industrial clock cleaning machines and various lathe setups. Using both Bergeron and KWM bushing devices and Gear cutters. We have one to two thousand of old clock movements that we organize by country of manufacturer and the maker. At the same time, we continue to run the clockworks.com retail side of offering everything from moon gears to quartz clock hands to full tubular bell clock kits. We offer a complete line of mechanical and battery clock movements.

  • If we need a part, we go to the next section of the building and get it, from either our retail supply or our antique supply.
  • If we need to cut a gear, or make a pivot, we go to another room and do it.

When someone emails [email protected] with a clock issue, andclockworks.com can't solve it, then it's most likely not solvable.

Lets get ticking

Together we can save the clock instead of getting rid of it. When people have a clock for a long time, and then get rid of it, it seems all they can think about is that clock. In other words, when they have a clock, they do not think about it much. But when they get rid of it, it sticks in there brain that they should have tried to save it. Whatever one decides to do is fine, but if the clock is to work, this is the right site.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022
 

Get your repair now.

 

Mechanical Clock Cleaning Service

clockworks.com Mechanical Clock Cleaning Service is the first step of a movement restoration. The movement needs to have the old oil removed in order to determine where bushings are needed. We shake the gear train up and down to test the movement for potential bushings. A mark is then placed where we find a bushing is needed. If the movement is gummed up with old oil the gears will not move up and down like they should. Therefore a cleaning is always the first step of getting a movement restored.

If sending it in for a cleaning and inspection, we will assess what the movement needs and quote for what further work should be done, if any. If not wanting to have any more work done on the movement despite our recommendations, or if it does not need any, we will oil it and send it back.

Why Clockworks.com?

clockworks.com has the best tooling, cleaning equipment, and cleaning solutions. There is no expense spared by us when it comes to having the best equipment. With this factor and 3 generations of clock repair expertise, rest assure the movement will be in the best hands it can possibly be in.

What we need

We only need the movement. That is all, nothing else. Remove the clock movement from the case and ship it to us. We do not need the clock case, pendulum, weights, chime block, or hands. We need none of these things because we have everything in our stock that is required. The best way to pack the movement is to wrap it, with the handshaft facing up, tightly in a box. Make sure it cannot bounce around in there. Also, do not let packing peanuts get inside the movement. Then pack that box into another box. Packing it in this manner will ensure safe delivery of the movement.

Mechanical Clock Cleaning Service - Pricing

We will take the movement in, unpack it, and then clean it and inspect it for $200. If it passes inspection, we will oil it and test it. If this is all that is needed then the final cost is the $200 plus the shipping back. The initial $200 is non refundable and is the fee for the cleaning, inspection, oiling and testing. If it does not pass inspection, we will contact with what else is going on with the movement and how much it will cost to fix it. Then it is purely up to the customer how they would like to proceed from there.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022
 

Get your repair now.

 

Removing a mechanical clock movement

This is a basic guideline for removing a mechanical clock movement. This is not for every clock, but most grand mother and grand father clocks produced after WW2. There are numerous clock makers and each have their own style. Anyone could have built the clock and mounted it in their own way. They all have the same basic steps for removal, but sometimes a clock maker puts their own twist on these things.

Modern post WW2 Floor clocks

Remove weights and pendulum - Unhook the weights and set them aside. Do the same with the pendulum. Be sure to handle these items with a rag or use gloves. This goes for the dial as well as any other shiny metal item on the clock. If touched directly, the acid fro hands and sweat will cause the metal to tarnish. It will not be immediately evident, but over time it can be seen with dark finger prints in these areas.

Removing the clock hands

Take off the minute hand by turning the hand nut to the left, while holding the hands still. May need to loosen this nut with needle nose pliers, and then be able to use fingers after. To get the hour hand off, twist it and pull it toward you, it is a friction fit and will come right off. If having a second hand bit, it is also a friction fit so twist and pull like the hour hand.

Removing the clock dial

Phase of the moon clock dials usually have four posts that come out of the back, that lock into the movement. The first thing too remove is the outer trim that surrounds the dial in the front. Remove the screws that hold the outer trim, so it can be removed and put out of the way.

The moon clock dial will have posts sticking out of the back and will have small holes in the ends. This is for a tapered pin to go through and secure the dial to the movement. Use needle nose pliers to grab the tapered pin and yank it out. Ideally the case will have side access panels so to get to these levers, or pins. This would be the easiest way to unlock the dial from the side of the clock case. One other method for the dial is for it to be attached to the wood case instead of the movement. If this is the situation the dial already came off with the wood trim.

Removing the clock movement

Take the seat board screws out that hold the a href="/clock-movement.html">movement in place. In grandfather clocks, these would be on the bottom of the movement going up into the movement's pillar or arbors that hold the plates together. In other words, look inside the clock case where the weights are and look straight up. IT can be seen the href="/product/clock-movement-seat-board-screws">seat board screws holding the movement in place. Take those screws out and the movement will come right out the front where the dial was. If the clock is chain driven, it may need the hook and tabs of the chains removed first. This means taking off the weight hook and ring on the chain itself. This is easy to do. Use two needle nose pliers to twist open the link that is holding the hook or ring. If it cannot twist open, may have to snap the link.

Wall and Mantle

These are even more simple than the GF clocks above. Take the hands off as described above, remove the pendulum and the dial. Now it is left with only the movement which is mounted to the wood case. Remove the four screws, or nuts, that hold it in place and its done.

Mechanical Clock - Movement Removal Conclusion

Removal of the clock movement is fast and easy. Now that the movement is outside of the clock case, it can be swapped out for the new one. It can also be sent in for cleaning and restoration. Installation is, of course, in the reverse of the Mechanical Clock - Removing Movement text.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022
 

Get your repair now.

 

Sending A Clock for Repair

Sending A Clock for Repair is easy because we here at clockworks.com need the movement alone. We get clock repairs shipped to us from all over USA and Canada. There is never a problem doing this as long as the movements are double boxed and well protected. Here are some guidelines on how to ship the movement and also what to expect.

Packing The Movement

Undoubtedly, the safest way to pack the movement is to box it up nice and tight with the hand shaft facing up. This is very important! Make sure the movement cannot bounce around inside the box. The next step is to pack that box inside another box. If sending it like this, there will be no problem getting it to us. It does not even have to be put together. Sending us a bag of parts and the movement plates is ok also. It does not matter as long as it's all there. Don't laugh, we have had this happen many times! We know how to put it back together, so don't worry.

Protect the clock hand shaft

When packing up the movement, take special care to protect the hand shaft as this is hard to correct if it gets bent. This is the shaft that the hands go on to tell the time. Pack the movement up well with newspaper and bubble wrap. If using packing peanuts make sure to put the movement inside a plastic bag first! Please do not let the movement get peanuts all up inside of it.

Again, when placing the movement inside the box make sure to place it in with the hand shaft pointing up. Once the movement is packed really well in a box, pack it again in another box with more packing material. The movement should not be able to bounce around inside the first box. Double boxing provides extra cushion for the movement as it travels to minimize the possibility of damage.

What not to ship us

We only need the movement itself. Do not ship us the dial, weights, pendulum, chime block or any other part that is not the clock movement itself. There is no point in sending back and forth parts that we do not need, to risk damage. The dial and pendulum get easily damaged when shipped, unlike the movement that ships well.

Sending the movement for repair by UPS

If you have a UPS account, or have access to ship it via UPS, just send it along after filling out the form. If it is a problem getting it shipped out, let us know the weight and dimensions of the box and we can email a UPS label for a low price. Shipping centers are unreasonably expensive when it comes to packing and shipping something. If boxing it up as described and ship it to us with the label provided, it will be substantially less cost than a place like Mailboxes, etc to pack and ship. Please email us at [email protected] with the weight and dimensions of the box if this sounds better. Of course, there is the option of go priority mail as well.

After the movement is packed up, please send it to: CLOCKWORKS 124 Goss Hill Rd, Huntington, MA 01050. Once you fill out the form, we will get notification that the clock is coming. You will receive an email confirmation of the form submission.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022
 

Get your repair now.

 

How does our service work?

  • STEP 1Cleaning & Oiling

    First we unpack the movement and notify the customer that we are in receipt of it with no shipping damage. Then a thorough cleaning is done with the use of 3 ultrasonic cleaning machines.

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    STEP 1 includes:
    • Ultra sonic rise with Clockworks Clock Cleaning Solution
    • Ultra sonic rise with Zenith brand Drizebright
    • Ultra sonic rise with Formula 67 by Zenith
    • Air hose pivot cleaning
    • Oiling and evaluation
  • STEP 2 Inspection & Quoting

    The next step that we take is to inspect the movement with magnification for evidence of wear. Usually things such as new mainsprings and bushings on worn pivots need to be done.

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    STEP 2 includes:
    • Shipping insurance on your clock
    • General assessment of what we need to make it work
    • Direct price quotes
    • Clockworks team initial inspection
    • Clock stays together in this process
  • STEP 3 Restoration

    This is where the movement gets taken apart by the clockmaker to fully restore it to a working timepiece.

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    STEP 3 includes:
    • Shipping insurance on your clock
    • Over 100 years of experience
    • Use of the KWM bushing system and Clockworks Sherline lathe
    • Wheel work and professional custom parts
    • New mainsprings where applicable
 

In the process

Using the clock movement bushing tool
Tapping a clock movement plate to take a screw
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement 2
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement 1
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement
Restoring the Clock Movement

Some Past Pricing

Restored for $600
Restored for $300
Restored for $1500
Restored for $700
Restored for $500
Restoring the Willard clock movement 5
Restored for $1500
Restored for $600
Restored for $500
Restored for $600
Restored for $500
Restored for $500
Restored for $600

Start your repair today.

Clock Repair Movement Test Stand
Clock Repair Movement Test Stand

Clock Repair Service or Customization (Oil & Clean)

$200.00

Clock Repair Service or Customization (Oil & Clean)

Clockworks has 3 full time clock makers on staff. Between our precision tools and 100+ years of combined experience, we perform the best service. Not to mention we are a clock part supplier to the clock making industry. Get your movement done right!

OIL-CLEAN: $200.00
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Clockworks
Clockworks
4.9
Based on 214 reviews
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cora deputy
cora deputy
16:17 18 Jul 22
My clock was made by my son while attending high school in the mid eighties as a class project. He passed at the age ... of 24 so clock has always been something special. It quit running so I eventually ordered a replacement but it was damaged in shipping. James, Christian and staff worked with me to get it up and running. This company certainly stands behind it's products. Thanks to all who helped me get my clock up and running. Would recommend you!read more
Guess
Guess
13:19 08 Jul 22
These guys are great. Took the time I needed to explain everything to me on the phone. Put together a custom package... for me at a great price. The product came and was better than I had expected. I've had several questions and they have responded within the hour. I'll post pictures of the finished product. I highly recommend Clockworks!!!!!!read more
Andy Sparks
Andy Sparks
17:55 16 Jun 22
The fellows at Clockworks were extremely helpful in getting me a kit together in a hurry when there was a stock-out... situation. After I received the Hermle movement, they patiently walked me through setting up the movement.read more
Kimberly Glover
Kimberly Glover
13:50 01 Apr 22
I couldn't say enough about the professionalism and fast service of Clockworks. I ordered parts for two different... clocks - the order came short one item and they sent it out immediately via two-day ship. Then, I had trouble fitting one part, I sent pictures, and once again, they responded quickly and actually sent me a replacement part at no charge. Just a terrific company to work with!read more
David Nerenberg
David Nerenberg
00:03 29 Mar 22
I usually don’t do things like this but this time I feel compelled to do so.I ordered a polished brass weight for our... grandfathers clock from clockworks and they as usual shipped to me quickly.When the package arrived, someone had taken a knife and cut a corner out of the box and taken the brass weight. I was livid.I tried filing a claim on the UPS website all afternoon to no avail. I haven’t trusted UPS for a long time and this just continued verify my feelings about UPS.I contacted “Clockworks” and they immediately took action and has taken it upon themselves to send me another weight.Needless to say any company that supports their customers with such credible service has my attention and my support. I’ll continue to buy parts as needed from them and will give them a triple AAA rating for service and quality parts.Thank you Clockworks for your belief and support in meeting our needs.read more
Fred Lomax
Fred Lomax
20:57 14 Mar 22
Very nice people. Great support. If they don’t have it no one wtll
Larry Portouw
Larry Portouw
19:36 26 Feb 22
We carted a black Walnut, Emperor clock all over the world for 25 years and it was damaged on my retirement move. The... case was damaged and the movement wouldn't run. Some wood repairs and a new movement and it is up and running. Sales and customer support were great.read more
Gene Moore
Gene Moore
01:46 23 Feb 22
I am fairly new at repairing clocks but I can always depend on the help desk to give me great advice. They are patient,... professional, and are always helpful with their suggestions. I strongly recommend Clockworks for a complete movement or a simple set of new hands.read more
Antonia Jetter
Antonia Jetter
21:04 22 Feb 22
I have a small crystal desk clock that I dearly love but unfortunately the movements finally stopped working. I found... Clockworks and after searching through their extensive clock insert inventory, I found the perfect one. The insert was beautifully made, fairly priced and arrived quickly. Unfortunately, the insert was too small for opening when it arrived. I contacted Clockworks and they immediately sent out the correct insert at no charge. I am extremely happy with the product and the customer service and I highly recommend this company for any of your clock needs.read more
Scott Thomas
Scott Thomas
07:04 21 Feb 22
Top notch service from afar. Changed out the movement on my old Seth Thomas clock. When the wrong one was shipped... by accident compared to the order (only off by one model number), Clockworks took full responsibility, having a new shipping return label sent and all fees covered. I then got the right one in the mail, after setting it up noticed the chimes were off by two beats. The new video service was excellent and worth the time and low cost - Bob walked me through resetting the chimes perfectly! I have an excellent new movement, tick-tocks very smoothly - I have 2 more clocks to go and will definitely depend on James, Christian, and Bob for the next ones I get running again!read more
J Clark
J Clark
23:39 17 Feb 22
Great experience with website and order was received quickly. Very satisfied.
mike niedzwiecki
mike niedzwiecki
02:05 14 Feb 22
Our 30+ year old Grandfather clock stopped recently. After researching the movement I found that Clockworks had... replacements available and helped my find out the right replacement and it was delivered in 2 days. Then I looked at the dial and a couple of numbers had fallen off over the years. So I looked at the Clockworks website and found they had a great selection. The first one was damaged in shipping, so rather than risk another one being damaged, I contacted Clockworks and they were willing to let me come out to the shop and exchange it. The clock is now tick-tocking away and chiming like it's new! Great customer service and willing to make sure customer gets the right parts for the project. So glad I found Clockworks to get our clock working again!read more
Howard Dashiell
Howard Dashiell
13:51 08 Feb 22
I did not know anything about mechanical clock movements until two years ago... my wife's parents had passed and as her... siblings divided up the old heirlooms... my wife took home what I belive was a 1920s Waterbury wall clock... 15" x 27" '3.5"... a big case with a 12" dial face... family said it had not worked for years... I am a DIY type guy... auto work and handy with home repairs but never clocks... but, I looked at a lot of articals on line... cleaned it and got the clock to run for about 6 mounths then the spring broke... I sent it it a mail in repair service and they could not repair... I lost my old movement, wood Pendulum Rod and 3.5 bob... I had an empty case... but, I was able to find a kit from Clockworks... had all the parts (made in India) to rebuild the clock... the old face had to be replaced and I had to drill key wind holes in different locations to match the replacement movement; but, I did at least get my wife a clock that keeps time and strikes the bell to remind her of childhood... and I learned about old clocks... Clockworks was able to get me running again.read more
tzwaltham
tzwaltham
01:08 30 Nov 21
Great to deal with. Easy to contact. Very helpful. My new movement came packaged nicely and worked flawlessly.
Joe Harab
Joe Harab
02:53 20 Nov 21
Phenomenal service, fast, polite and helpful. Christian answered all my questions and sent out the exact movement that... I needed. Great company. Good pricing and fast shipping.read more
Gerald Harting
Gerald Harting
21:43 08 Oct 21
One important measure of a company is how they respond when something goes wrong. I recently received an incorrect... clock movement due to a shipping error. Communication was quick and easy with Clockworks Customer Service. Christian immediately sent a replacement shipment at no charge. The beloved needlepoint clock made by my mother-in-law over 30 years ago is now running once again.Thank you! Jerry Hartingread more
Linda OHara
Linda OHara
16:23 08 Sep 21
Great customer service! I ordered a weight for my Herman Miller grandmother clock. When I received it, the hook... snapped off from the weight when I tried to put it on the chain. Clockworks sent me new hooks, which were not for this weight. Contacted them, they sent out the correct hooks and the clock is now operating again.read more
David Cordle
David Cordle
18:59 01 Sep 21
Update 2021/09/01: This same clock recently stopped chiming (and, therefore, it wouldn't strike either). The chiming... and striking weights wouldn't fall. James' response to the Nov 23, 2020 post “Grandfather Clock Weights Stuck” solved the problem. Once again, the Stoudenmires and Clockworks have restored my grandfather clock to full functionality. They provide a wonderful service continuing to rate five stars.Original review:Jaime and Donna at Clockworks provided excellent service, responding overnight to my query about my grandfather clock stopping while the weights were halfway down. Simply moving the clock away from the wall fixed the problem and they followed up with an understandable answer as to why when I asked how this was possible.read more
David L
David L
22:17 16 Jul 21
James and Christian were extraordinarily helpful in identifying the correct replacement clock movement for my... grandfather clock. The support articles on the website and their guidance to me as I swapped out the movements were invaluable. I was able to successfully install the new movement and am pleased with the clock’s performance ever since.read more
Timothy Satryan
Timothy Satryan
20:57 09 Jul 21
From top to bottom, this company has been a true pleasure and joy to work with. They provided EXCELLENT assistance and... help in helping me understand precisely what I needed, as well as corrective measures in taking care of my grandfather clock. I HIGHLY recommend them!read more
Ray D
Ray D
19:59 08 Jul 21
Wish I had found Clockworks first. I had a Grandfathers clock that would just stop working every now and then I could... almost always get it back running then came the day it just stopped. Checked around locally and found a clock repair shop, it had several clocks in for repairs. He talked a good line so I took it to him. Said just need cleaned and oiled. After 8 months and many phone calls to get it back. Never ran correct since wished I never went there.Found Clockworks on the web and started reading about the company and decided to go with a new movement. Had to wait a month or two for it to (dock) arrive but it was worth the wait, it was a perfect fit.Returned the old clock to Clockworks, they can do what ever they wantwith it. Probably laughing at what a local repairman did. I was not laughing.read more
jim colias
jim colias
18:50 10 Jun 21
We dealt with this company more than two years ago over the repair of a clock that had been an engagement gift from one... of our parents over forth years ago. Briefly, the service and help was absolutely top notch. With Jim's expert help and through a series of emails a new replacement mechanism was identified, ordered and installed. He showed a great deal of patience and was timely in his responses to my email questions. Excellent product, excellent service and our clock continues to work well keeping very accurate time to this day.read more
Colin Hope-Murray
Colin Hope-Murray
22:49 04 Jun 21
As a first time clock repairer Clockworks customer interaction was both welcome and very much appreciated. The... dialogue between myself and Christian was prolonged but only due to my inexperience. Each stage of the transaction was conducted over email and chat, and I look forward to receiving my order as I am confident all the right parts have been obtained. For this I owe a debt of gratitude to Christian, who checked my order, noticed an anomaly, and notified me so that I could adjust the contents. This was then followed immediately by a refund of the difference between the orders. First class customer service, highly recommended.read more
Joe willis
Joe willis
19:37 27 May 21
Excellent help and support. Nothing seems too much trouble for the people at Clockworks. Please keep up the splendid... work.read more
James Dement
James Dement
22:26 24 May 21
I had an issue with a movement purchased from Clockworks.com last year. It could not be resolved via email exchange... with Clockworks support, so I returned the movement for a warranty repair. I was very impressed with status updates and followup from Christian. Repairs were timely and the movement is working well after being reinstalled in the case. Thanks for the great support.read more
Dan Vargas
Dan Vargas
01:30 18 May 21
Update: Nearly a year after the sale, these folks still provide excellent support after the sale. 5 stars!Original... review.Wow! Excellent customer service after the sale! Years ago I took my grandfathers clock to a supposed local expert horologist to replace and align the movement. The movement he installed, left the hands sticking out like Pinocchio’s nose. Rather than installing the right movement, he built a poorly made box that didn’t align well in the case and the clock never really worked well after that.Thanks to the folks at Clockworks, my clock is finally working right! They guided me through installation and setup of the new movement. Through a series of 3 easy to follow emails, they did in one week what the previous guy couldn’t do in 9 months! (And at a fair price). I sure wish all businesses were run this way! 5 of 5 starsread more
gretchen haskins
gretchen haskins
13:36 16 May 21
Awesome service! I live in England and got excellent support identifying just the right part to order for my... Grandfather clock. Christian was so helpful and knowledgeable!read more
George Sickler
George Sickler
20:54 21 Apr 21
ADDED 4/15/2022: THEY DID IT AGAIN!!! 🥳🥳🥳🎉🎉🎉I’m now retired in... Central Mexico, but back in Dallas (TX) County for annual visits and other stuff.Also just received a replacement clockworks from these folks, delivered to my hotel here, for my Mason & Sullivan Railroad Regulator calendar “bim-bam” clock I put together in the early 1980s.Just can’s state strongly enough how much I appreciate the high priority and preference they have and place on customer care and service.And they do what they say they’ll do by providing a quality product on time.BACK TO LAST YEAR’S POST:Absolutely outstanding customer care and service. Not only are the clock movements (Hermle 1050-020) of the expected high quality, and value for the cost, but the packing also,was made with special care to help make sure it arrives safely.And a special hat’s off to Christian. I’m scheduling now to,have cataracts in both eyes removed. I’ve bungled TWICE the address at the hotel where I’m staying, seeing doctors. Each time, Christian did a fantastic job to relay the corrected info to UPS in time for course corrections for delivery. And the movement arrived safely and on schedule today.Ya just can’t beat that. They’re just a fine outfit to do business with.read more
JUSTUS KISER
JUSTUS KISER
00:48 08 Apr 21
I needed a new movement for my 36 year old Seth Thomas grandfather clock. I did not know where to turn or who to trust.... I stumbled onto the Clockworks website and I’m here to tell you about my great experience. They identified the German movement I needed and very quickly got back to me on any questions I had. The movement was in stock and arrived quickly. They supplied all the detailed information for a successful install. I called and/or emailed them with questions when needed. Fast and friendly response was received every time. I’m 69 years old and have never experienced better customer service. I highly recommend them.read more
rick landes
rick landes
18:02 31 Mar 21
I was looking for a hand nut to repair a german made clock owned by great grandfather. Clockworks had the part. Price... was very fair. I was very impressed by the communication from them as my order went from confirmed to shipped to delivery confirmation.I truly feel their service was exemplary. As general comment I do not make these types of reviews. For Clockworks it is self evident I have made a rare exception. It is my sincere opinion they have the utmost of intentions, and as my experience illustrates, to graciously serve their customers.read more
Cherie Royal
Cherie Royal
19:40 24 Mar 21
Wonderful service! Love these guys. Plus they gave advice on the issue I was having. Would definitely come back if need... be, and I would recommend them to anyone who needs help. Thanks again guys.read more
Dan Thompson
Dan Thompson
22:53 12 Mar 21
I placed two orders with Clockworks. I worked both times with Christian and she did an excellent job. Actually beyond... excellent. The most important thing in our relationship was the knowledge and technical skills the staff personnel have. Their good customer service and attention to detail made my experience enjoyable and productive.Dan ThompsonWest Jordan, Utahread more
Nick Kokinelis
Nick Kokinelis
17:50 11 Mar 21
Clockworks offer a very wide range of quality products to choose from that ship usually the same day. Customer service... chat line answers questions in a timely manner so you have the support needed for those custom projects. They helped me match the right product for my application that turned out beautiful. Much appreciate their products, the team and their support. Nickread more
leawoodguy
leawoodguy
01:00 09 Mar 21
This team is amazing. I am certainly an amateur and Clockworks walked me through sizing replacing the works to my 50... year old hall clock. Recently ad to replace the pendulum and once again Clockworks walked me through gathering the info and then helped choose the correct pendulum.read more
Jim Button
Jim Button
17:55 22 Feb 21
Clockworks was a real pleasure to work with. When looking for the right replacement movement for the clock I had, they... walked me through the identification and the movement installation without a problem. They were reasonable and definitely friendly and mostly, informative about what I needed to do to get my clock up and running again after sitting for so many years!read more
Bill Pickens
Bill Pickens
19:19 20 Feb 21
Ordered a new movement for our 30 year old grandfather clock. Very fast delivery and great quality. Needed a little... help to fine tune my movement and James Stoudenmire was very helpful. Gave step by step instructions to solve my problem. We are very happy with our experience with Clockworks.read more
Natalie Myers
Natalie Myers
19:07 07 Feb 21
On the Clockworks site I found a replacement movement for my favourite Howard Millar pendulum wall clock. The online... instructions for the repair were very useful. The movement fits perfectly, is silent and swings a rather weighty pendulum. Shipping to Canada was timely and secure. I found communications with Clockworks to be be succinct and knowledgeable. I’m a Canadian fan!🇨🇦!!read more
La Sandison
La Sandison
19:50 28 Jan 21
Although I didn't place an order, these wonderful people demonstrated amazing customer service. They went beyond... helpful in trying to help me with my need. Christian was amazingly patient with me all week in the assistance given to me. I may yet go back to this company in the future and will certainly remember them for customer service. Great job!read more
Officers Swashbucklers
Officers Swashbucklers
18:25 19 Jan 21
Exceptional job and the absolute best customer service. Sent in an over 100 year old clock works and they cleaned ,... oiled and inspected it promptly. I placed it back in the case and its good for another 100 years hopefully. If any of my clocks ever had issues these folks are the first on my list to call. Another of my clocks I recently purchased was not chiming on the hours but was on the half hour. I reached out and with some simple guidance from them I have it working and there was no charge for assisting. They could have had me ship it and charged me but they recommended I try something first and it worked saving me the expense and hassle. Good folks that have earned a life time customer.read more
Frank Nevius
Frank Nevius
21:12 13 Jan 21
This is a good company. Their website is very informative and well ordered. I ordered a key-wind mechanism that I... wished to build a clock around. It had an issue with the minute hand, which they helped me with by sending a new one that they made sure worked as it should. I plan to buy my next clock movements from them. I'm sure after movement number two that I will be giving them 5 stars.read more
Paulie Walsh
Paulie Walsh
12:03 28 Dec 20
Fast Delivery and Excellent Service! I bought a new Hermle movement for my Father’s Grandfather Clock as a Christmas... Gift with no mechanical experience or mechanical abilities. Clockworks provided great concise detailed instructions and even when I got stuck they provided they provided great fast service over the days before and after the Christmas Holiday through email to get the clock working 100%.read more
Jonathan Peterson
Jonathan Peterson
17:52 15 Dec 20
James and Donna are wonderful to work with. They helped to make sure that we had the correct movement for the... replacement for our clock, which is a family heirloom ( 1970 model New England Clock Company - Abel Cottey Grandfather clock. The unit was a direct replacement for the original unit and fit perfectly. All of the information to dial the clock in correctly is available on the web site, and ( like us ) If you run in to a snag, they are glad to help you through it. we are very, very happy and will definitely use them again if the need arises. Thank You so much.read more
June Fitton
June Fitton
17:37 05 Dec 20
I have an old wall clock that was sounding pretty pathetic. I contacted Clockworks via email asking some questions. ... They responded really quickly with more detailed contact info. I worked with Debby. She was a delight and very knowledgeable. She suggest a replacement based on the info we discussed. I ordered the parts she suggested, they were delivered really fast and securely packaged. We installed the new works and it is amazing. Westminster chimes sound wonderful. One thing to note, once you hook it up, even it you set it correctly, the chimes might be off for the first hour our so. Don't to anything, they automatically adjust themselves. It's normal. If you need any clock parts, I would definitely recommend these folks! They rock!read more
TheMrDaveB
TheMrDaveB
01:10 01 Dec 20
The clock, that we've had for many, many years died just after the switch off of DST this month. Once before, we had... taken it in to a local repair shop, but this time, we decided to try to fix it ourselves. We did the research and found what we were looking for at Clockworks. Once the works arrived, we did the switch but our hands didn't fit, so we called Clockworks. They helped us determine just what we needed. Now, it's all back in working condition, hanging in our family room cheerily tolling away the hours and quarter hours ... and also a home for a couple of antlered friends. The people at Clockworks are friendly, knowledgeable and super helpful.read more
Rick Ross
Rick Ross
20:33 22 Oct 20
I made grandmother clocks for two of my children and ordered the works from Clockworks. The staff was exceptional.... Since I know more about wood than gears and chimes I replied on Clockworks to guide me through the selections that were offered in kits or individually to customize it. Everything went well. I had a few questions after installing the works and starting the clock. The Clockwork staff was knowledgeable and patient with this novice. If I make another clock, my first step is to call Clockworks!read more
Greg Dyer
Greg Dyer
12:58 20 Oct 20
Very helpful, put up with all my questions. Rapid and helpful responses. They were key in helping identify the parts... needed to help me restore our grandfather clock. Fast shipping with fair prices. Went above and beyond with information, very helpful.read more
Tony DiMasso
Tony DiMasso
17:09 19 Sep 20
I purchased a replacement movement for a Howard Miller “Barrister” mantel clock. The movement I had (AEL02)was... discontinued (replaced by AEL12)and to boot - the company (Kieninger) went out of business. I was concerned whether the replacement movement would fit in the clock housing properly, and I was also concerned with the warranty. The communication with James of Clockworks was extraordinary. Everything was explained thoroughly by telephone and emails prior to purchase. The movement fit perfectly into my clock cabinet and is warranted. The movement was securely packaged and was shipped promptly. Hopefully my other clocks will remain problem free but if they don’t, I now know where to go. I highly recommend Clockworks.read more
Elizabeth Sudler
Elizabeth Sudler
18:18 14 Sep 20
I had an issue with my Daneker grandmother clock which James was able to diagnose via email and help me resolve on my... own. Excellent service!Last time I had an issue with this old clock, he sent someone out same day to recalibrate the “Tic Toc” of the pendulum.Best quality and service of any clock repair person I have ever dealt withread more
James Dement
James Dement
21:02 23 Jun 20
I was very impressed with Clockworks.com. I had questions about repairing or replacing the movement in a Howard Miller... grandfather clock. They were very responsive and I ended up ordering a replacement movement at a reasonable cost. Shipping was fast and their instructions were great. The new movement was installed and the clock is working again.read more
Barbara Rozman
Barbara Rozman
13:45 16 Jun 20
We orderd a part for my parents grandfather clock and within a couple days it arrived. We had a time working on the... pendulum part and clockworks went above and beyond to help us get it working. Now the clock is chiming and working like it used to. We would highly recommend this company. Thank youread more
Steven Smith
Steven Smith
14:37 09 Jun 20
Personalized, Professional service! Worked with Donna to get the right product to restore a non-working, family... heirloom clock. What a joy to receive A+ service - especially in these COVID times! Great recommendations, great service!read more
Jim Christopher
Jim Christopher
18:40 31 May 20
I purchased an old grandfather clock fully aware that it would probably need major repair but I have loved grandfather... clocks since I was a child. Upon surveying the clocks condition and what would be needed I decided to go with a complete mechanism. I located Clockworks in an online search. I imputed the mechanisms original numbers and located what was needed. The process was easy and the service exceptional. I now have a perfectly functioning clock, that is beautiful, and a childhood dream come true. I highly recommend Clockworks for any clock service, they are fantastic people to work with and they know their clocks.read more
Beth Suydam
Beth Suydam
00:03 25 May 20
Best Clockworks. I liked it so much, went back for another one. Good people to deal with. Very fast shipping.
Michael Husted
Michael Husted
13:11 24 May 20
I installed a new QU40 unit which did not work properly. Clockwork shipped a replacement within 24 hrs and my old... clock runs like new. The install instructions were clear and the install pretty straightforward. I recommend Clockworks.read more
Daniel Fitzgerald
Daniel Fitzgerald
20:12 11 May 20
Have done business a few times. The delivery service is always prompt. Recently had a piece sent back to me the box was... wrapped, but, had an apparent mangling in the shipping process. The movement was off. Sent back James quickly repaired and shipped the movement back. For a 135 year old Waterbury movement is in synch and keeping proper time. Highly recommend Clockworks for proper repairs and service!read more
Duncan Child
Duncan Child
19:30 08 May 20
I can not say enough good stuff about James at Clockworks. I have a 33 year old grandfather clock that had stopped... working. I took it to a local repair company who gave me the "run around" - yes, they could repair it in about a month, then no, they couldn't and it should be replaced, then there was no replacement available and they would have to repair it at a very high price etc. I also called other shops and received wild pricing for repairs or a possible replacement but they all needed to see the unit first. I contacted Clockworks on-line and received all the information that I needed in an almost instant response. James was extremely knowledgeable, helpful, and was able to give me all my options over the phone. I ended up ordering a replacement movement for a very fair price and I did not have to send the unit in for this. The replacement came well protected and the installation was fairly straight forward for an amateur. I had one small issue as the minute hand was showing 1 minute past the hour on the strike. I contacted James and he immediately emailed me the process for the adjustment. It took about two minutes to do and now everything is perfect. I would never have been able to figure it out without his help, and it was so simple.I know this is long winded but I really want to thank James and Clockworks for their help and expertise. I very highly recommend them and will promote their business whenever possible. I would never go anywhere else again.Thanks.read more
Jim Clark
Jim Clark
18:24 09 Apr 20
Fair prices and great advice/instructions for whose of us who are not clock makers. I rebuilt my wall clock for 25% of... the cost I was quoted by several clocksmiths. Highly recommend.read more
john lalena
john lalena
00:09 23 Mar 20
Had a great experience. Purchased a new movement for my 1984 Pearl grandfather clock and was able to remove and... install with the help of my wife in about 3 hours. The movement had been replaced 1.5 years ago with a used movement from a clock repair shop and I helped so i was aware of a couple of things - the used movement started to fail in January. Clockworks did provide good documentation and there is always the internet if u get into a jam.. Don’t be intimidated. Clockworks was also responding to me via email to my queries. Highly recommended!read more
Tom Hauber
Tom Hauber
20:24 19 Mar 20
I purchased a new movement for my Grandfather Clock and with the expert support from James was able to install it and... get it back to running perfectly. I had a few questions along the way and received prompt and a accurate answers that cleared things up and simplified the job. I was able to install a brand new movement for half the cost of repairing my original. Great company and good pricing!Tom Hread more
Allen Sojka
Allen Sojka
00:05 19 Mar 20
I was going to throw away my clock till I found clockworks. They were very helpful and told me they could fix my... clock. They did a wonderful job and my clock is working like new. I plan on sending them another one to repair.read more
SS Cheer
SS Cheer
17:33 09 Mar 20
We have a Ridgeway clock that we hadn't set up after several moves. It was missing a piece and we just couldn't figure... out what we needed. We emailed clockworks photos and they told us the little piece we were missing. When that piece came in we had another issue and they advised us of the problem at no charge! They are amazing! Helpful and informative! THANK YOU for helping me set up our clock and solve our mysterious missing piece.read more
Duane Bird
Duane Bird
17:22 06 Feb 20
I built a clock in 1983 and that movement lasted until last year. i ordered a replacement movement from Clockworks. ... James was very prompt in helping me with any issues I had. He called and also sent files on how to get the new one to run accurately. The customer service is amazing.read more
Peter Ragaller
Peter Ragaller
16:26 03 Feb 20
Ordered a Replacement Kieninger Movement for my 1979 Grandfather Clock. Very excellent customer service assuring me of... the correct movement to order, fast delivery, and reasonable pricing for the quality of the movement. Detailed instructions shipped with my order. These folks know their stuff so do not hesitate to rely on their excellent products and support.read more
Leo Blecker
Leo Blecker
13:29 15 Jan 20
Clockworks was very professional and quickly delivered my order. James and Donna were understanding when I needed to... return a movement, and had a replacement shipped to me the same day. I will use them in the future and have recommended them to my family.read more
The Fixer
The Fixer
00:47 05 Jan 20
I want to thank you for PROMPTLY correcting the issue regarding the 9 1/2 in. clock face I ordered from you. The... replacement face you sent arrived the day after Christmas, the holes were nicely punched for the Hermle 141 movement and the movement fits perfectly with the movement.You absolutely EXCEEDED my expectations, I want to thank you for your prompt and reliable service and I'd like to wish you a very Healthy, Happy and Productive New Year.read more
Earl Weinmannn
Earl Weinmannn
15:42 02 Jan 20
I have never attempted before to replace a clock movement in a floor clock. But, when I looked at how much a... professional charged, I figured it would be worth it to try to do it myself. I bought the movement from Clockworks and they were very helpful in getting me the right movement for my clock. But it did not stop there. Jim helped me whenever I needed technical support or advice. He always promptly return my calls and seemed genuinely interested in making me a satisfied customer. A satisfied customer is exactly what I am. There are many places one can buy parts for a clock. But I doubt there are many places that surpass Clockworks for care and customer service. I would buy and work with them again without hesitation.read more
Dave S
Dave S
13:36 26 Dec 19
This was my first clock so Had never ordered from Clockworks before despite being familiar with the company and even... had a friend mention the name when I told him what I wanted to do. I placed the order and received it in a quick manner. I had 'user error' difficulties and the customer service was quick and most excellent. I would highly recommend, not to mention the large variety of options they offer.read more
Steven Metal
Steven Metal
02:48 26 Dec 19
My sister found a grandfather clock at the curb in the garbage. It needed many parts to restore it to working... condition. Found James and Donna from Clock Works online. They were very knowledgeable and patient with me and were able to supply all the parts I needed to restore the clock to its original working condition. It took some real help on their part but they stayed with me to the end. Could not be happier with the service and highly recommend them to anyone who is looking for help with a clock. I would not go anywhere else. Thank you for your help.read more
Keith Goehring
Keith Goehring
22:27 17 Dec 19
I had a great experience dealing with Clockworks. Bob completely restored my antique (~1890 - 1900) German clock... movement and now it runs (and looks!) like new. James was always incredibly prompt in responding to emails, and Bob called me twice to help with questions and adjustments to get it running properly. This is a family business that really seems to care about their customers, and I will definitely use them again if I have any issues with any of the other clocks that I own.read more
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