Order Changes/Cancellation

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Order Changes/Cancellation

This company processes all incoming orders immediately upon receipt. Thus, we cannot guarantee the ability to cancel or change an order once the customer submits it. In the event a cancellation or change needs to be made, send an email with the subject line ORDER CHANGE/CANCELLATION and we will do our best to accommodate the request.

In the event an order ships that the customer wants to cancel, do not open the package. Mark it RTS (Return to Sender). A refund for the products will be given, however the shipping cost will not. NOTE: If you open the package, we will treat it as a return. All returns incur a 15% restocking fee. We also do not refund shipping charges.

Subsequently, if an order change ships, the customer will have two options for a resolution. The first option is to return the item with a note stating what you need AND a check to cover shipping. This amount would be equally the same as what was paid on the original order. Additionally, if you do not include a check in the request, the replacement will not be sent. The second option would be for the customer to purchase the correct item and keep what was already sent in the original order.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

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AffiliateLabz
Guest

Great content! Super high-quality! Keep it up! ๐Ÿ™‚

John R Thies
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John R Thies

How do I track my order? #149496

Raymond Krauss
Guest
Raymond Krauss

Order #150794 email [email protected] I need the 5/16 dial hands That I will pay.

Matthew Schug
Guest

I would like to cancel order number 188760. Please varify.

Terry Beitl
Guest

Terry Beitl here received 1 finial and two eagles wanted two finials one eagle topper.
Call 215 589 2368 for resolution

donald.ayer2016
Member
donald.ayer2016

I have a regulator clock that I have had since 1978, now on its second mechanism. It has recenly refused to keep running after just a few minutes, and I think the best course is probably to replace it with one of your Indian copies. I am thinking that the Kitchen Clock mechanism is probably the right one because the measurements seem right, including the depth which is a max of 2 7/8.” But I am not sure how to measure the handshaft, and thus whether the 1 1/8″ length is right. Can you advise if this is likely the… Read more »

Cheri pentzien
Guest
Cheri pentzien

Hi! I just placed an order and DO NOT wish my information to be shared with anyone, for any purpose except this one transaction with clockworks.

Patrick McCormick
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Patrick McCormick

Hello I was trying to order the clock cleaning kit and saw it had insufficient inventory. When will the kits be available?

Laurie Cone
Guest
Laurie Cone

How do I track my order without a tracking number? Order #197755/

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