Order Changes and Cancellations
Order Changes and Cancellations
This company processes all incoming orders immediately upon receipt. Thus, we cannot guarantee the ability to cancel or change an order once the customer submits it. In the event a cancellation or change needs to be made, send an email with the subject line ORDER CHANGE/CANCELLATION and we will do our best to accommodate the request. Again, we cannot guarantee that we will be able to cancel or change the order before it ships.
In the event an order ships that the customer wants to cancel, do not open the package. Mark it RTS (Return to Sender). A refund for the products will be given, however the shipping cost will not. NOTE: If the package is opened, we will treat it as a return. All returns incur a 15% restocking fee. We also do not refund shipping charges.
Subsequently, if an order change ships, the customer will have two options for a resolution. The first option is to return the item with a note stating what is needed AND a check to cover shipping. This amount would be equally the same as to what was paid on the original order. Additionally, if a check is not sent in with the request the replacement will not be sent. The second option would be for the customer to purchase the correct item and keep what was already sent in the original order.
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Great content! Super high-quality! Keep it up! 🙂
Thank you !
How do I track my order? #149496
USPS – Track
Order #150794 email [email protected] I need the 5/16 dial hands That I will pay.
I would like to cancel order number 188760. Please varify.
Terry Beitl here received 1 finial and two eagles wanted two finials one eagle topper.
Call 215 589 2368 for resolution
I have a regulator clock that I have had since 1978, now on its second mechanism. It has recenly refused to keep running after just a few minutes, and I think the best course is probably to replace it with one of your Indian copies. I am thinking that the Kitchen Clock mechanism is probably the right one because the measurements seem right, including the depth which is a max of 2 7/8.” But I am not sure how to measure the handshaft, and thus whether the 1 1/8″ length is right. Can you advise if this is likely the right mechanism and also how to measure the handshadft? Picture attached. Donald Ayer 703-582-7401
HI
If it looks like it, and the measurements are right, its good.
Hand shaft is measured from the front plate of the movement and all the way out to the end of the minute hand nut threads
James
Many Thanks !
James and Donna Stoudenmire http://www.clockworks.com 124 Goss Hill = UPS Mailing PO Box 339 = USPS Mailing Huntington, MA 01050 USA clockworks@clockworks.com
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Hi! I just placed an order and DO NOT wish my information to be shared with anyone, for any purpose except this one transaction with clockworks.
Hello I was trying to order the clock cleaning kit and saw it had insufficient inventory. When will the kits be available?
Thank you for your interest in our cleaning kits. We do have a couple of items that are on back order.
We are expecting the items to come in this week, however all shipping services are horrifically behind so there may be a delay in our order. Please keep checking the website – as soon as the items come in we will update our stock and you will be able to purchase it.
How do I track my order without a tracking number? Order #197755/
I need to add something to an order that I just made about an hour ago give me a call 713-299-2686 thank you Michael Shourd SHOURD
I’m ordering a clockwork mechanism and pendulum for one clock. For another clock, I want to order just a pendulum, but with a different size bob. I couldn’t figure out how to do that with the way the ordering process works. Help please.
No problem please give us a call at 800 381 7458
Thank you !
I’m ordering a clockwork mechanism, pendulum, and a set of hands for one clock. For another clock, I want to order a pendulum, but with a different size bob, and a different set of hands. I couldn’t figure out how to do that with the way the ordering process works. Help please.
Hi
Please order online or just give us a call 800 381 7458
Thank you !
I placed an order (209995) in February, got a tracking number (LZ571286455US) on 23 Feb 21, but no delivery of the order to date.
Would you have the name of a Canadian Clock company where I can order a movement? Kevin Miller, [email protected]. 1-613-837-1081. Thank you.
Hi, I have tracked your order.
Your order was delivered on March 8th.
Please email us if you need something further.
Clockworks@clockworks.com
Thank you !
Looks like your order was delivered today.
Thank you !
what are the typical charges for shipping GFS kit 4
It costs more than $100 to ship it
But if you check out online it is usually all let less than this and we ship it for whatever it comes out to be
Please order the GFKIT4 at this link https://www.clockworks.com/product/tubular-bell-grandfather-clock-kit-gfkit4
James
Thank you !
I just had a Hermle 1171-050S movement installed in my grandfather clock and the pendulum I had is too short and the clock runs fast. The back of the replacement movement says I need a 114cm pendulum. I currently have a 6.5 inch bob, however, the interior of my case is only 12 inches wide. Should I have a smaller bob in order to have space for the speed self adjustment the movement has? What size would you recommend? Can I order the wood stick and bob separately without the need of purchasing the kit?
Hi
Please order either a wood stick pendulum, or a metal lyre pendulum from the below links. The bob diameter is to be 4inches less than the interior width of the clock case, or less. This way it has some room to swing.
For a wood stick style pendulum, here is the link https://www.clockworks.com/product/wood-stick-pendulum-for-hermle-clocks
Lyre pendulums are at this link https://www.clockworks.com/product/hermle-lyre-pendulum
James
Thank you !
I ordered a clock loop end mainspring winder tool ,it was put on backorder packing list order # 212321 of 03 – 05 – 2021 still haven’t received the tool ,sure could use it . thanks John F. Ellis
[email protected]
The part just became in stock yesterday.
We will be shipping this week.
Thank you !
Clockworks Team
How to check on my order
Please reply to the receipt that was emailed to you for order inquiry’s and so forth.
James
Can you give me tracking information for order number 221365?
Best to ask this question by email instead of a public blog. Email address is clockworks@clockworks.com
Thanks
James
Good Morning, I estimated my dome size incorrectly and need to exchange it. The cost of the 4×7 dome was $30 and the new dome 4.5×8 is $45.00. If I understand the instructions correctly I just return the one item with a part n umber for the new item. SKU AN5-4128 and a check for $15 + $21.56 = $36.56. is this correct?
Also. The label on the box does not show the return address very well. Can you tell me your address to return to.