Order Changes and Cancellations

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Order Changes and Cancellations

This company processes all incoming orders immediately upon receipt. Thus, we cannot guarantee the ability to cancel or change an order once the customer submits it. In the event a cancellation or change needs to be made, send an email with the subject line ORDER CHANGE/CANCELLATION and we will do our best to accommodate the request. Again, we cannot guarantee that we will be able to cancel or change the order before it ships.

In the event an order ships that the customer wants to cancel, do not open the package. Mark it RTS (Return to Sender). A refund for the products will be given, however the shipping cost will not. NOTE: If the package is opened, we will treat it as a return. All returns incur a 15% restocking fee. We also do not refund shipping charges.

Subsequently, if an order change ships, the customer will have two options for a resolution. The first option is to return the item with a note stating what is needed AND a check to cover shipping. This amount would be equally the same as to what was paid on the original order. Additionally, if a check is not sent in with the request the replacement will not be sent. The second option would be for the customer to purchase the correct item and keep what was already sent in the original order.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

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AffiliateLabz
1 year ago

Great content! Super high-quality! Keep it up! ๐Ÿ™‚

John R Thies
John R Thies
1 year ago

How do I track my order? #149496

Raymond Krauss
Raymond Krauss
1 year ago

Order #150794 email [email protected] I need the 5/16 dial hands That I will pay.

Matthew Schug
6 months ago

I would like to cancel order number 188760. Please varify.

Terry Beitl
6 months ago

Terry Beitl here received 1 finial and two eagles wanted two finials one eagle topper.
Call 215 589 2368 for resolution

donald.ayer2016
donald.ayer2016
5 months ago

I have a regulator clock that I have had since 1978, now on its second mechanism. It has recenly refused to keep running after just a few minutes, and I think the best course is probably to replace it with one of your Indian copies. I am thinking that the Kitchen Clock mechanism is probably the right one because the measurements seem right, including the depth which is a max of 2 7/8.” But I am not sure how to measure the handshaft, and thus whether the 1 1/8″ length is right. Can you advise if this is likely the right mechanism and also how to measure the handshadft? Picture attached. Donald Ayer 703-582-7401

Cheri pentzien
Cheri pentzien
5 months ago

Hi! I just placed an order and DO NOT wish my information to be shared with anyone, for any purpose except this one transaction with clockworks.

Patrick McCormick
Patrick McCormick
5 months ago

Hello I was trying to order the clock cleaning kit and saw it had insufficient inventory. When will the kits be available?

Laurie Cone
Laurie Cone
5 months ago

How do I track my order without a tracking number? Order #197755/

Michael Roy Shourd
Michael Roy Shourd
4 months ago

I need to add something to an order that I just made about an hour ago give me a call 713-299-2686 thank you Michael Shourd SHOURD

Curt
Curt
3 months ago

I’m ordering a clockwork mechanism and pendulum for one clock. For another clock, I want to order just a pendulum, but with a different size bob. I couldn’t figure out how to do that with the way the ordering process works. Help please.

Curt
Curt
3 months ago

I’m ordering a clockwork mechanism, pendulum, and a set of hands for one clock. For another clock, I want to order a pendulum, but with a different size bob, and a different set of hands. I couldn’t figure out how to do that with the way the ordering process works. Help please.

hkmiller3
hkmiller3
3 months ago

I placed an order (209995) in February, got a tracking number (LZ571286455US) on 23 Feb 21, but no delivery of the order to date.
Would you have the name of a Canadian Clock company where I can order a movement? Kevin Miller, [email protected]. 1-613-837-1081. Thank you.

rrbergquist
rrbergquist
3 months ago

what are the typical charges for shipping GFS kit 4

William Sherman
William Sherman
2 months ago

I just had a Hermle 1171-050S movement installed in my grandfather clock and the pendulum I had is too short and the clock runs fast. The back of the replacement movement says I need a 114cm pendulum. I currently have a 6.5 inch bob, however, the interior of my case is only 12 inches wide. Should I have a smaller bob in order to have space for the speed self adjustment the movement has? What size would you recommend? Can I order the wood stick and bob separately without the need of purchasing the kit?

John eLLIS
John eLLIS
2 months ago

I ordered a clock loop end mainspring winder tool ,it was put on backorder packing list order # 212321 of 03 – 05 – 2021 still haven’t received the tool ,sure could use it . thanks John F. Ellis
[email protected]

Robin Tirado
1 month ago

How to check on my order

Doris Smith Ellis
1 month ago

Can you give me tracking information for order number 221365?

kb5bs
kb5bs
18 days ago

Good Morning, I estimated my dome size incorrectly and need to exchange it. The cost of the 4×7 dome was $30 and the new dome 4.5×8 is $45.00. If I understand the instructions correctly I just return the one item with a part n umber for the new item. SKU AN5-4128 and a check for $15 + $21.56 = $36.56. is this correct?

kb5bs
kb5bs
18 days ago

Also. The label on the box does not show the return address very well. Can you tell me your address to return to.

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