Clockworks International Order Fulfillment

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Clockworks International Order Fulfillment

Clockworks International Order Fulfillment is an option for our products, however there are some guidelines to go by in order to provide this service.

International shipping method used

Clockworks is in the USA. We do offer worldwide shipping. The weight of the item(s) and the destination will dictate the cost of the shipping. All international orders ship via US Postal Service (USPS). We offer First class international shipping as well as Priority Mail international shipping. First class is less expensive, however there is no specific delivery time and could take up to 30 days to arrive. Usually this is not the case, however that is the magic number that the postal service provides. We have no control over this and the US Postal Service will not even attempt to do a trace on it until 30 business days have gone by. Please do not contact us asking where the package is unless it has been at least 30 business days. Priority mail international shipping is 6-10 business days. It is generally a more reliable service, however it is much more expensive.

Clockworks cart calculations

If ordering a large amount of items, or items that are heavy (such as clock weights or a clock movement) the shopping cart does not always calculate the correct amount for shipping. If encountering an error upon checkout, please email us. We will create an invoice and email a secure payment link to pay for the item(s).

Clockworks is not responsible

Orders that ship outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. These additional charges for customs clearance must be paid by the customer. Clockworks has no control over these charges, nor can Clockworks predict what they may be. Customs policies vary widely from country to country. Please contact the local customs office for more information.

All international packages are sent out as merchandise and with a value of the contents. What each country does with that information is not known to us. So it is the customer’s responsibility to pay any fees associated with an international purchase. The customer is also responsible for all shipping charges. This includes any errors that may occur. The customer is responsible to pay the shipping of the product whether it is coming or going.

Out of Clockworks hands

When an order is placed and we ship it out, our job has been completed. Please understand that we are a small business and cannot absorb any extra cost. So, in other words, all expenses, all risks, all customs fees, all shipment costs, are on the customer.

International package theft

Clockworks has sent an incredible amount of products to certain countries and people just do not get what we send. If ordering from a country that is dealing with issues on postal theft, we cannot take responsibility for this on our end. Again, we are a small company and just cannot absorb this sort of expense. Specifically, two countries that we cannot ship to any longer because of these problems is South Africa and Brazil.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

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Do you work on cuckoo clocks
Guest
Do you work on cuckoo clocks

Do you work on cuckoo clocks

Larry A Lowenberg
Guest
Larry A Lowenberg

Hi there. I just found a great cuckoo this week that has four dancers and the music chimes. I was able to get it working by untangling chains, oiling and a few extra grams in weights. Now the clock works, but what a mess it was. It has suffered a few mishaps however and some parts are missing. I’m ordering a little heavier weights and a few small parts on the web page catalogue. Thanks for that service. There is a wood carved balcony missing completely. . The clock is messing the balcony below the dancers window. It is 10… Read more »

Doron
Guest
Doron

are you send parts to Israel?

Doron
Guest
Doron

Do you send parts to Israel?

Nancy
Guest
Nancy

How do I check where my package is?

Randy DeGraw
Guest

Do you have 220 volt electric movements to suit Australian power?

buddy glover
Guest
buddy glover

setht tomas regulator #3 lenth ofpendulum woodstick

noel.mcg
Member
noel.mcg

I wish to order a Hermle 341-021 33.5cm movement only but no shipping charge to Australia will show. What would be your charge for this? Please reply so that I can order.

terry cox
Guest

i am looking to replace 3/3 movement from 1982. pend 116cm, bob 27cm, hand shaft 3.5cm. need hand shaft nut. do you recommend new chains>?

Mike
Guest
Mike

I have used clockworks several times and they have provided everything I need to make my clocks. My last order was disappointing, the 2 Heavy Paper Clock Dials I purchased PDIAL1-7WR came in a box way to small, both were damaged and I will not use them. Also they were not White, more like off white. I have bought this same dial before and it was a nice bright white. I’m not sure what happened with this order but I have lost some confidence in future orders. My order number is # 203957. I would rather use a thin metal… Read more »

Michelle Vermeire
Guest
Michelle Vermeire

What is my ID order number and when will my order be shipped. I just placed my order. Email address is [email protected]

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