Clockworks International Order Fulfillment
Clockworks International Order Fulfillment is an option for our products, however there are some guidelines to go by in order to provide this service.
International shipping method used
Clockworks is in the USA. We do offer worldwide shipping. The weight of the item(s) and the destination will dictate the cost of the shipping. All international orders ship via US Postal Service (USPS). We offer First class international shipping as well as Priority Mail international shipping. First class is less expensive, however there is no specific delivery time and could take up to 30 days to arrive. Usually this is not the case, however that is the magic number that the postal service provides. We have no control over this and the US Postal Service will not even attempt to do a trace on it until 30 business days have gone by. Please do not contact us asking where the package is unless it has been at least 30 business days. Priority mail international shipping is 6-10 business days. It is generally a more reliable service, however it is much more expensive.
Clockworks cart calculations
If ordering a large amount of items, or items that are heavy (such as clock weights or a clock movement) the shopping cart does not always calculate the correct amount for shipping. If you encounter an error upon checkout, please email us. We will create an invoice for you and email a secure payment link to pay for the item(s).
Clockworks is not responsible
Orders that ship outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. These additional charges for customs clearance must be paid by the customer. Clockworks has no control over these charges, nor can Clockworks predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for more information.
All international packages are sent out as merchandise and with a value of the contents. What each country does with that information is not known to us. So it is the customer’s responsibility to pay any fees associated with an international purchase. The customer is also responsible for all shipping charges. This includes any errors that may occur. The customer is responsible to pay the shipping of the product whether it is coming or going.
Out of Clockworks hands
When an order is placed and we ship it out, our job has been completed. Please understand that we are a small business and cannot absorb any extra cost. So, in other words, all expenses, all risks, all customs fees, all shipment costs, are on you, the customer.
International package theft
Clockworks has sent an incredible amount of products to certain countries and people just do not get what we send. If you are ordering from a country that is dealing with issues on postal theft, we cannot take responsibility for this on our end. Again, we are a small company and just cannot absorb this sort of expense. Specifically, two countries that we cannot ship to any longer because of these problems is South Africa and Brazil.
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