Clockworks International Order Fulfillment
Clockworks International Order Fulfillment
Clockworks International Order Fulfillment is an option for our products, however there are some guidelines to go by in order to provide this service.
International shipping method used
Clockworks is in the USA. We do offer worldwide shipping. The weight of the item(s) and the destination will dictate the cost of the shipping. All international orders ship via US Postal Service (USPS). We offer First class international shipping as well as Priority Mail international shipping. First class is less expensive, however there is no specific delivery time and could take up to 30 days to arrive. Usually this is not the case, however that is the magic number that the postal service provides. We have no control over this and the US Postal Service will not even attempt to do a trace on it until 30 business days have gone by. Please do not contact us asking where the package is unless it has been at least 30 business days. Priority mail international shipping is 6-10 business days. It is generally a more reliable service, however it is much more expensive.
Clockworks cart calculations
If ordering a large amount of items, or items that are heavy (such as clock weights or a clock movement) the shopping cart does not always calculate the correct amount for shipping. If encountering an error upon checkout, please email us. We will create an invoice and email a secure payment link to pay for the item(s).
Clockworks is not responsible
Orders that ship outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. These additional charges for customs clearance must be paid by the customer. Clockworks has no control over these charges, nor can Clockworks predict what they may be. Customs policies vary widely from country to country. Please contact the local customs office for more information. European customers please read the next section.
All international packages are sent out as merchandise and with a value of the contents. What each country does with that information is not known to us. So it is the customer’s responsibility to pay any fees associated with an international purchase. The customer is also responsible for all shipping charges. This includes any errors that may occur. The customer is responsible to pay the shipping of the product whether it is coming or going.
European Countries - VAT
It has come to our attention that the European government has imposed a VAT tax on all incoming packages. Clockworks is not required at this time to have a VAT number. Therefore, we do not charge VAT tax on any purchase. As stated in the above section, the only charges above and beyond the cost of the merchandise that we charge are any and all shipping fees. Any VAT tax that may be due is the responsibility of the customer when the package goes through customs.
Out of Clockworks hands
When an order is placed and we ship it out, our job has been completed. Please understand that we are a small business and cannot absorb any extra cost. So, in other words, all expenses, all risks, all customs fees, all shipment costs, are on the customer.
International package theft
Clockworks has sent an incredible amount of products to certain countries and people just do not get what we send. If ordering from a country that is dealing with issues on postal theft, we cannot take responsibility for this on our end. Again, we are a small company and just cannot absorb this sort of expense. Specifically, two countries that we cannot ship to any longer because of these problems is South Africa and Brazil.
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I have a Seth Thomas mantel clock with a German movement. The number on the back is A205-000 with the number 5608 just below it. According to your list of new numbers, A205-000 corresponds to either 140-010 or 140-010 11cm. Which one should I order? Thanks for your help.
If the old one is a pendulum unit get the 11cm model. If the movement has no pendulum but a balance instead, get the 141-010
James Stoudenmire
30yr Clockmaker
Author of Clockworks.com
Hi, can you please advise on the shipping costs to Ireland?
Please email us your name and address, with what products you would like. This way we can quote
James Stoudenmire
30yr Clockmaker
Author of Clockworks.com
AWI / BHI / Lifetime NAWCC
I have a Seth Thomas Grandfather clock. Attached is a photo of the numbers on the movement. Is anything else required to order the correct replacement?
Is this one triple chime (3 songs) or Westminster only?
Do the weights on the clock hang on cables or chains?
How long is the pendulum tip to tip when you take it off of the clock?
What is the hand shaft length from the FRONT PLATE of the movement all the way out to the end of the minute hand nut threads?
Need to know this, the dial comes off for this measurement I know there is stuff in the way but we need from the front plate of the movement. You know how the movement consists of two plates with gears in between? Well we need to know from the front plate out, how long the shaft is that holds the hands.
James Stoudenmire
30yr Clockmaker
Author of Clockworks.com
Hello, do you ship to New Zealand?
Sorry not at this time.
James Stoudenmire
30yr Clockmaker
Author of Clockworks.com
I have a Howard Miller model 613-212
Serial 10081037
Movement 351-830
I need the weights please
Steve Harvey
1568 Panama St
Memphis,TN 38108
Hi,
We do offer the weights for that unit. Please order the complete weight x 2 in 4.7lbs and 1 7/8 x 5 7/8 from this link
https://www.clockworks.com/product/polished-clock-weight
James
I buy a watch URGOS model UW32232235D, three counterweights, I am missing one of the pineapples that serve to pull and wind, do you have it? You will also have a manual for this model, if it works but does not sound. I’m in Queretaro, Queretaro, Mexico.
Package #222824 can you please let me know when I will be receiving
hi, i would like to know if you have hands for a 1981 Korean grandfather clock hands.
What is my ID order number and when will my order be shipped. I just placed my order. Email address is [email protected]
I have used clockworks several times and they have provided everything I need to make my clocks. My last order was disappointing, the 2 Heavy Paper Clock Dials I purchased PDIAL1-7WR came in a box way to small, both were damaged and I will not use them. Also they were not White, more like off white. I have bought this same dial before and it was a nice bright white. I’m not sure what happened with this order but I have lost some confidence in future orders. My order number is # 203957. I would rather use a thin metal dial this size but I am unable to find it, the paper dial is the closest I could find.
i am looking to replace 3/3 movement from 1982. pend 116cm, bob 27cm, hand shaft 3.5cm. need hand shaft nut. do you recommend new chains>?
Please order the 03120 from this link https://www.clockworks.com/product/uw03120-urgos-clock-movement comes with the nut, same unit as the 3/3
German hand nuts https://www.clockworks.com/product/german-clock-hand-nuts
Many Thanks !
James and Donna Stoudenmire http://www.clockworks.com 124 Goss Hill = UPS Mailing PO Box 339 = USPS Mailing Huntington, MA 01050 USA clockworks@clockworks.com
Virus-free.
http://www.avg.com
Virus-free.
http://www.avg.com
I wish to order a Hermle 341-021 33.5cm movement only but no shipping charge to Australia will show. What would be your charge for this? Please reply so that I can order.
The shipping would be 55.00 for Priority Mail International.
The cart will not calculate it correctly so please send an email to clockworks@clockworks.com with the following information:
NAME: STREET ADDRESS: CITY: STATE/PROVINCE: ZIP CODE: COUNTRY: PHONE: EMAIL:
ITEMS WISHING TO PURCHASE:
We will create an invoice and email you a secure payment link.
setht tomas regulator #3 lenth ofpendulum woodstick
Do you have 220 volt electric movements to suit Australian power?
How do I check where my package is?
Please send us an email to clockworks@clockworks.com with your name and order number so we can look it up.
~Donna~
Many Thanks !
James and Donna Stoudenmire http://www.clockworks.com 124 Goss Hill = UPS Mailing PO Box 339 = USPS Mailing Huntington, MA 01050 USA clockworks@clockworks.com
Virus-free.
http://www.avg.com
Virus-free.
http://www.avg.com
Do you send parts to Israel?
Yes we ship worldwide. If there is any problem or if you have any questions in the checkout process, please email us and we can send you a secure payment link. Our email is
During the checkout process in the shipping cost block appear a massage that the shipping address not available even I fill out it in the form attached.
Please advise what to do.
Thanks, Doron.
are you send parts to Israel?
Yes we ship worldwide – please email us with your information and the items you want.
Hi there. I just found a great cuckoo this week that has four dancers and the music chimes. I was able to get it working by untangling chains, oiling and a few extra grams in weights. Now the clock works, but what a mess it was. It has suffered a few mishaps however and some parts are missing.
I’m ordering a little heavier weights and a few small parts on the web page catalogue. Thanks for that service. There is a wood carved balcony missing completely. . The clock is messing the balcony below the dancers window. It is 10 MM wide . I can not find a part like that on your web catalogue. Is there any chance you would know where I could acquire the balcony to finish off the repairs. Thanks
Do you work on cuckoo clocks
Yes we do!
We sell cuckoo parts and movements here: https://www.clockworks.com/clock-movement/cuckoo-clock-movement.html
We also do repairs for more information see this link: https://www.clockworks.com/clock-repair/mechanical-clock-movement-restoration.html