Clockworks Return Policy Guide
Clockworks Return Policy Guide
Clockworks.com Return Policy Guide - please make sure to read the instructions thoroughly before purchasing. If having any questions at all please send an email and we will be more than happy to help. Order the correct thing the first time around and get the clock up and running!
Do not need an RMA number. Please include a note with some information, order number, and reason for the return/exchange.
Returns
- No refunds on items with a value under $20.00
- All refunds will incur a 15% restocking fee (does not apply to exchanges)
- Exchanges must include a check or money order for shipping (same amount paid on original order)
- There are no refunds on shipping charges
- No returns on custom jobs such as regeared movements or modified pendulums.
Mechanical Movements
Mechanical movements have a 2 year warranty against factory defects. Please be aware there are no returns on movements that have been regeared so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is the only option. We do test the units before shipping when a gear change has been done. If there are any warranty issues however it will have to be sent in for repair.
When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.
Ask for help
So please if having any questions about the product interested in purchasing, by all means contact us. There are multiple methods of contacting us with questions. The chat option is on the low right of every page, there is a contact form in the middle right of each page also. One can email or call us or even chat. All these ways make it easy to get the question answered in a reasonable amount of time. We want the product to be right the first time around.
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I just ordered hand nuts for German clocks and the bushings , I need to cancel this order since I ordered the same thing on Oct. 30,2019. Ronald hartline 9097 county road 700E, McLeansboro I’ll 62859. I am waiting for my first order. 1-618-773-4686 call anytime. Thankyou.
No problem sir please shoot us an email at [email protected] saying this and our logistics team will take care of it
I just refunded the order
Hello I recently ordered a pair of rear opening cuckoo bellows with tubes Part No. CU1-638. Im in Aust so as expected they took a while (all good) unfortunately the ones I received are side opening. Very pleased with the service otherwise any ideas please.
I ordered a QU30 Seiko Chime Pendulum Clock and I received a QU40 which is too big for the clock housing. What do I need to do to get the correct one ? Order # 123852
I am terribly sorry – we will get that movement right out to you.
Is it possible to cancel my order from yesterday as it is the wrong movement. Phone calls are not being answered
My clock movement is a UW32/1A. 396261. Will your suggestion of movement 32/1 work to replace mine. If pictures are needed I have made them. Sandra
Hi Yes we offer that one. The 32/1 has a new name for the same unit, this new name is 32319.
Please order the 32319 from this link https://www.clockworks.com/product/uw32319-urgos-clock-movement
James
I have a Howard Miller clock model 610-520. The movement has the following information on the back: SKS 12 116cm. I recently moved and one of the weight shells was damaged and the chain lost. I found these parts on your website and wanted to double check if they are the correct ones for my clock.
Polished Clock Weight Shell Only – 1 7/8 x 10 11/16 Inch (47 x 272mm)
Grandfather Grandmother Clock Chain – 45LPF 1.6mm 60ins =Kieninger SK
Great job, yes all the parts picked out will fit that clock.
Clock Weights = https://www.clockworks.com/product/polished-clock-weight
CLock Chains = https://www.clockworks.com/product/grandfather-grandmother-clock-chain
James
I received this E-mail from you but did not send the original request.
trash
Virus-free.
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I need to return a clock chime / time movement for a replacement for one with a different post length. It strikes on 1/2 hour instead of hour. Let me know what I need to do
1. Take the minute hand off of the quartz clock movement 2. Reinstall minute hand but have it point to where it was supposed to when it chimed 3. Move the hour hand to whatever hour it chimed out 4. Set to time
James
Many Thanks !
James and Donna Stoudenmire http://www.clockworks.com 124 Goss Hill = UPS Mailing PO Box 339 = USPS Mailing Huntington, MA 01050 USA [email protected]
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I am trying to order new works for 2 mantle clocks. The “old works” has the following information. Mason and Sullivan Co. 141-070 29 cm 130.36 no jewels. I have found Hermle clock movement 141-070. Do these include the key and pendulum? I am researching this for my father. From what i have read so far it appears the keys are easy to order because they are mostly standardized. He has a pendulum from the previous works that we are hoping will work but needs one new pendulum. I cannot find a brass pendulum that is for a 29 cm… Read more »
Hi
Yes all this is available.
Please order the 141-070 29cm from this link https://www.clockworks.com/product/new-141-070-clock-movement-by-hermle
Key size 8 https://www.clockworks.com/product/brass-single-end-clock-key
A pendulum for a 29cm movement from this link https://www.clockworks.com/product/hermle-brass-rod-clock-pendulum or this one https://www.clockworks.com/product/wood-stick-pendulum-for-hermle-clocks
James
Many Thanks !
James and Donna Stoudenmire http://www.clockworks.com 124 Goss Hill = UPS Mailing PO Box 339 = USPS Mailing Huntington, MA 01050 USA [email protected]
Virus-free.
http://www.avg.com
Virus-free.
http://www.avg.com
Hi, I have a Seth Thomas grandfather clock. When I was winding it a couple of weeks ago, the middle weight somehow let go and the weight crashed to the bottom of the clock. The end cap came off the sleeve and is now bent. I could probably straighten it but it looks like it attached to the inside by rivet or something. There are no grooves and it isn’t made to screw back together. It measures 9 1/4” in length with a 2” diameter and total weight is just about 5lbs. Do you perhaps sell a sleeve or full… Read more »
https://www.clockworks.com/product-category/all-clock-parts/mechanical-grandfather-clock-weights
Hi Usually that rivet thing with have a hex screw in it, it will turn like any other nut. Sometimes they do not have the allen wrench hole. But still applies, Left to loosen and take off because it is just a nut of the sort, connected to the center threaded rod. If you take the top hook off, the entire weight with its bent cap will slide out the sleeve and you can deal with it then. We sell the caps here =. https://www.clockworks.com/product/polished-clock-weight-cap Shells here https://www.clockworks.com/product/polished-clock-weight-shell-only James Many Thanks ! James and Donna Stoudenmire http://www.clockworks.com 124 Goss Hill… Read more »
Hi. I need to know exactly the replacement size for an insert clock. It is a small Waterford clock. The hole measures about 1&3/8″. The clock itself is a Tochigi Tokei from Japan and says Waterford Crystal under the X11 and Quartz over the V1. It is a silver outline on a white/cream background w/ Roman numerals. I’m simply looking for a replacement that will fit. The new battery won’t work because the sweep second hand gets caught on the long hand.
Hi
Sorry but I am not seeing that we offer that size. We have these inserts to offer only = https://www.clockworks.com/clock-movement/round-quartz-clock-inserts.html
James
Many Thanks !
James and Donna Stoudenmire http://www.clockworks.com 124 Goss Hill = UPS Mailing PO Box 339 = USPS Mailing Huntington, MA 01050 USA [email protected]
Virus-free.
http://www.avg.com
Virus-free.
http://www.avg.com
I need a clock key for a anniversary clock. . My broken key is double ended and marked 00 and 8. I would like to order either a single winding key or a double ended if you stock it. I do not know the country of manufacture. The winding peg measures 0.78″
Thank you
Please use the key chart found at this link https://www.clockworks.com/posts/clock-key-size-chart-to-get-the-right-key
James
Thank you !
I ordered the internal parts #1151-050H and received a part #1151-050H however the parts are not the same. The handle to change the chimes – sticks out and hits the back of the face plate. Had to cut the arm – (FIX). The new part did not come with bars to hold done the hammers (Not that big of a deal) – The major issue is the arm the holds the pendulum. It sticks out on the new piece -1 3/4 inches and old piece is 1 Inch. The pendulum hits the bars and will not swing.
The sector arm comes way too long, it is meant to be bent / cut / whatever to accommodate various dimensions of dial possibilities.
Post is shorter but thousands of these clocks are working with that very same set up.
Please read about the post length variation at this link https://www.clockworks.com/posts/451-1151-high-bridge-suspension-post-length-issue
Thank you !
We just received our order from Clockworks and the QU30P-B item did not have any hands included in it like it was supposed to. Please credit our credit card for the missing parts as we made do without them.
Thank-you!
Hi,
Sorry for any inconvenience.
Thank you !
So you will credit our credit account for how much?? Thanks!
Please email us at [email protected] We do not want your personal information on the open thread.
Thank you
Thank you !
Jan,
Your credit will be $1.00 for the hands.
That is what you paid.
We will also be sending you a pair to have for back up.
Thank you Christian
Thank you !
We received your message.
We will apply the credit.
We are also sending you hand for back up.
Thank you !