Clockworks Return Policy Guide

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Clockworks Return Policy Guide

Clockworks.com Return Policy Guide - please make sure to read the instructions thoroughly before purchasing. If having any questions at all please send an email and we will be more than happy to help. Order the correct thing the first time around and get the clock up and running!

Do not need an RMA number. Please include a note with some information, order number, and reason for the return/exchange.

Returns

    • No refunds on items with a value under $20.00
    • All refunds will incur a 15% restocking fee (does not apply to exchanges)
    • Exchanges must include a check or money order for shipping (same amount paid on original order)
    • There are no refunds on shipping charges
    • No returns on custom jobs such as regeared movements or modified pendulums.

Mechanical Movements

Mechanical movements have a 2 year warranty against factory defects. Please be aware there are no returns on movements that have been regeared so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is the only option. We do test the units before shipping when a gear change has been done. If there are any warranty issues however it will have to be sent in for repair.

When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.

Ask for help

So please if having any questions about the product interested in purchasing, by all means contact us. There are multiple methods of contacting us with questions. The chat option is on the low right of every page, there is a contact form in the middle right of each page also. One can email or call us or even chat. All these ways make it easy to get the question answered in a reasonable amount of time. We want the product to be right the first time around.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

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Ronald Hartline
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Ronald Hartline

I just ordered hand nuts for German clocks and the bushings , I need to cancel this order since I ordered the same thing on Oct. 30,2019. Ronald hartline 9097 county road 700E, McLeansboro I’ll 62859. I am waiting for my first order. 1-618-773-4686 call anytime. Thankyou.

Rex Budd
Guest
Rex Budd

Hello I recently ordered a pair of rear opening cuckoo bellows with tubes Part No. CU1-638. Im in Aust so as expected they took a while (all good) unfortunately the ones I received are side opening. Very pleased with the service otherwise any ideas please.

Paul Wrinkles
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Paul Wrinkles

I ordered a QU30 Seiko Chime Pendulum Clock and I received a QU40 which is too big for the clock housing. What do I need to do to get the correct one ? Order # 123852

Jim lundbohm
Guest
Jim lundbohm

Is it possible to cancel my order from yesterday as it is the wrong movement. Phone calls are not being answered

Sandra Cody
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Sandra Cody

My clock movement is a UW32/1A. 396261. Will your suggestion of movement 32/1 work to replace mine. If pictures are needed I have made them. Sandra

Charles LaHaie
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Charles LaHaie

I have a Howard Miller clock model 610-520. The movement has the following information on the back: SKS 12 116cm. I recently moved and one of the weight shells was damaged and the chain lost. I found these parts on your website and wanted to double check if they are the correct ones for my clock.
Polished Clock Weight Shell Only – 1 7/8 x 10 11/16 Inch (47 x 272mm)
Grandfather Grandmother Clock Chain – 45LPF 1.6mm 60ins =Kieninger SK

Cass Smitheran
Guest
Cass Smitheran

I need to return a clock chime / time movement for a replacement for one with a different post length. It strikes on 1/2 hour instead of hour. Let me know what I need to do

Delisa Allen-Hartman
Guest
Delisa Allen-Hartman

I am trying to order new works for 2 mantle clocks. The “old works” has the following information. Mason and Sullivan Co. 141-070 29 cm 130.36 no jewels. I have found Hermle clock movement 141-070. Do these include the key and pendulum? I am researching this for my father. From what i have read so far it appears the keys are easy to order because they are mostly standardized. He has a pendulum from the previous works that we are hoping will work but needs one new pendulum. I cannot find a brass pendulum that is for a 29 cm… Read more »

Tasha
Guest
Tasha

Hi, I have a Seth Thomas grandfather clock. When I was winding it a couple of weeks ago, the middle weight somehow let go and the weight crashed to the bottom of the clock. The end cap came off the sleeve and is now bent. I could probably straighten it but it looks like it attached to the inside by rivet or something. There are no grooves and it isn’t made to screw back together. It measures 9 1/4” in length with a 2” diameter and total weight is just about 5lbs. Do you perhaps sell a sleeve or full… Read more »

Carrie Ogorek
Guest

Hi. I need to know exactly the replacement size for an insert clock. It is a small Waterford clock. The hole measures about 1&3/8″. The clock itself is a Tochigi Tokei from Japan and says Waterford Crystal under the X11 and Quartz over the V1. It is a silver outline on a white/cream background w/ Roman numerals. I’m simply looking for a replacement that will fit. The new battery won’t work because the sweep second hand gets caught on the long hand.

Richard Tenenbown
Guest
Richard Tenenbown

I need a clock key for a anniversary clock. . My broken key is double ended and marked 00 and 8. I would like to order either a single winding key or a double ended if you stock it. I do not know the country of manufacture. The winding peg measures 0.78″
Thank you

Kenneth Vozar
Guest

I ordered the internal parts #1151-050H and received a part #1151-050H however the parts are not the same. The handle to change the chimes – sticks out and hits the back of the face plate. Had to cut the arm – (FIX). The new part did not come with bars to hold done the hammers (Not that big of a deal) – The major issue is the arm the holds the pendulum. It sticks out on the new piece -1 3/4 inches and old piece is 1 Inch. The pendulum hits the bars and will not swing.

M. Jan Leibel
Guest

We just received our order from Clockworks and the QU30P-B item did not have any hands included in it like it was supposed to. Please credit our credit card for the missing parts as we made do without them.
Thank-you!

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