Clockworks Return Policy Guide
Clockworks Return Policy Guide is best to be sure to read the instructions thoroughly before purchasing. If you have any questions at all please send an email to [email protected] and we will be more than happy to help you. We want you to order the correct thing the first time around and get your clock up and running! You do not need an RMA number. Please include a note with your information, order number, and reason for return/exchange.
- Exchanges must include a check or money order for the same shipping amount paid initially on the original order.
- All returns will incur a 15% restocking fee.
- There are no refunds on shipping charges.
- No returns on custom jobs, such as re geared movements, or modified pendulums.
- Nothing with a value under $20 can be returned for a refund.
Mechanical movements have a 2 year warranty against factory defects. Please be aware that any movements that have been regeared cannot be returned so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is your only option. We do test the units before shipping when a gear change has been done but if there are any warranty issues you will have to send the movement in for repair.
When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.
So please if you have any questions about the product your interested in purchasing, by all means contact us. There are multiple methods of contacting us with questions. The chat option is on the low right of ever page, there is a contact form in the middle right of each page also. You can email us at [email protected], you can call us at 800-381-7458. All these ways make it easy to get your question answered in a reasonable amount of time. With all this we can get your order just what you need the first time.