Clockworks Return Policy Guide
Clockworks Return Policy Guide - please make sure to read the instructions thoroughly before purchasing. If you have any questions at all please send an email and we will be more than happy to help you. We want you to order the correct thing the first time around and get your clock up and running! You do not need an RMA number. Please include a note with your information, order number, and reason for the return/exchange.
- No refunds on items with a value under $20.00
- All refunds will incur a 15% restocking fee
- Exchanges must include a check or money order for shipping (same amount paid on original order)
- There are no refunds on shipping charges
- No returns on custom jobs such as regeared movements or modified pendulums.
Mechanical movements have a 2 year warranty against factory defects. Please be aware there are no returns on movements that have been regeared so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is your only option. We do test the units before shipping when a gear change has been done but if there are any warranty issues you will have to send the movement in for repair.
When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.
Ask for help
So please if you have any questions about the product your interested in purchasing, by all means contact us. There are multiple methods of contacting us with questions. The chat option is on the low right of every page, there is a contact form in the middle right of each page also. You can email or call us. All these ways make it easy to get your question answered in a reasonable amount of time. We want you to have it right the first time around.