Clockworks Return Policy Guide
Clockworks.com Return Policy Guide - please make sure to read the instructions thoroughly before purchasing. If having any questions at all please send an email and we will be more than happy to help. Order the correct thing the first time around and get the clock up and running!
Do not need an RMA number. Please include a note with some information, order number, and reason for the return/exchange.
- No refunds on items with a value under $20.00
- All refunds will incur a 15% restocking fee (does not apply to exchanges)
- Exchanges must include a check or money order for shipping (same amount paid on original order)
- There are no refunds on shipping charges
- No returns on custom jobs such as regeared movements or modified pendulums.
Mechanical movements have a 2 year warranty against factory defects. Please be aware there are no returns on movements that have been regeared so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is the only option. We do test the units before shipping when a gear change has been done. If there are any warranty issues however it will have to be sent in for repair.
When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.
Ask for help
So please if having any questions about the product interested in purchasing, by all means contact us. There are multiple methods of contacting us with questions. The chat option is on the low right of every page, there is a contact form in the middle right of each page also. One can email or call us or even chat. All these ways make it easy to get the question answered in a reasonable amount of time. We want the product to be right the first time around.
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