Clockworks Return Policy Guide

I’m placing an order for a replacement 341-020/11 cm Hermle movement. My existing movement mounts to the clock face using two metal brackets on the right and left sides of the movement (each bracket extends from the top to the bottom on each side, has 4 mounting holes used for fastening to the clock face, and is just under 4″ long x 5/8″ deep). The ends of the brackets have nuts holding them directly to the front corners of the movement. I don’t see any matching clock mounting brackets on your website (your RC23 is similar, but mine are not curved), but I assume I can just move my two brackets from my old movement to the new one. If this is incorrect, please let me know. I did see your admonition to not unfasten all 4 corners simultaneously to prevent the movement from falling apart.

I was looking at ordering an Urgos Lyre Clock Pendulum. Would those be considered “modified pendulums” and non returnable?

Order # 305859 was recieved on 9-6-2022 order was for QU22 chiming pendulum clock movement a movement that is not able to have pendulum attached unit recieved has following
#22LWX-0 on please advise when this be corrected

I received my order today. My order number is 0257769. I received an electric motor, item code MVT790CMBATAAT The clock movement is electric, does it have battery option. The invoice has 1 pack of hardware listed Item code HD13456F, This item was not in the box I received. I probably have to reorder the clock movement motor that uses a battery. Thank you for your concern in this matter

Hello, just received the Urgos UW66020 to replace anUW66009. The suspension post is much higher that the original on UW66009 and collides with the chimes on my clock. . Are there instructions on how to convert using the included suspension spring?

I ordered the internal parts #1151-050H and received a part #1151-050H however the parts are not the same. The handle to change the chimes – sticks out and hits the back of the face plate. Had to cut the arm – (FIX). The new part did not come with bars to hold done the hammers (Not that big of a deal) – The major issue is the arm the holds the pendulum. It sticks out on the new piece -1 3/4 inches and old piece is 1 Inch. The pendulum hits the bars and will not swing.

Hi. I need to know exactly the replacement size for an insert clock. It is a small Waterford clock. The hole measures about 1&3/8″. The clock itself is a Tochigi Tokei from Japan and says Waterford Crystal under the X11 and Quartz over the V1. It is a silver outline on a white/cream background w/ Roman numerals. I’m simply looking for a replacement that will fit. The new battery won’t work because the sweep second hand gets caught on the long hand.

I am trying to order new works for 2 mantle clocks. The “old works” has the following information. Mason and Sullivan Co. 141-070 29 cm 130.36 no jewels. I have found Hermle clock movement 141-070. Do these include the key and pendulum? I am researching this for my father. From what i have read so far it appears the keys are easy to order because they are mostly standardized. He has a pendulum from the previous works that we are hoping will work but needs one new pendulum. I cannot find a brass pendulum that is for a 29 cm works. I am not sure it is even necessary. Any information will be appreciated.

I have a Howard Miller clock model 610-520. The movement has the following information on the back: SKS 12 116cm. I recently moved and one of the weight shells was damaged and the chain lost. I found these parts on your website and wanted to double check if they are the correct ones for my clock.
Polished Clock Weight Shell Only – 1 7/8 x 10 11/16 Inch (47 x 272mm)
Grandfather Grandmother Clock Chain – 45LPF 1.6mm 60ins =Kieninger SK

Is it possible to cancel my order from yesterday as it is the wrong movement. Phone calls are not being answered