Clockworks is a family run business in the back woods of New England. We are a ethical group of clock enthusiasts that live and breath clocks every day of the week. All our business is conducted through shipping products and repairs rather than running a "walk in" retail establishment.
We are located in Huntington, MA USA, this is old clock country here as Huntington is not far from the retired factories of Seth Thomas, New Haven, Waterbury, Ansonia, Westfield Watch, Chelsea Clock Co, and more. This region is where the great clock manufacturers produced countless quality clocks that are sought after even a century later.
Due to the constantly changing inventory and price fluctuations in this industry, we do not print a physical catalog. Instead, we try to keep the website up to date as much as possible with the current stock and pricing. We do, sometimes, still end up with some items on back order. If you are in a rush for a certain product, it is best to contact us to make sure that it is in stock before you order next day air or a similar shipping speed.
If you ordered the wrong item, or you are dissatisfied with the product for any reason, please send it back to us with a note and we will be happy to exchange it for you. Sometimes we get things back with no note, and we do not know what to do with it, so please be sure to include a note with your contact information and what products you would like for an exchange. Any items that are returned for credit will incur a 15% restocking fee. No merchandise may be returned for credit after 30 days. There are NO REFUNDS on mechanical clock movements that have been regeared and NO REFUNDS on shipping charges.
The following guidelines cover the warranty on mechanical movements:
James Stoudenmire (Proprietor)
124 Goss Hill (UPS Mailing)
PO Box 339 (USPS Mailing)
Huntington, MA 01050 USA
1-800-381-7458 Voice Mail
Email is our preferred contact
Clockworks.com is in the USA. We do offer worldwide shipping and most of our international orders ship for a flat rate. Upon checkout, select USPS for small international packages (12.00). If you want your package expedited (priority mail is 6-10 business days) then select that option upon checkout. This is usually much more expensive, but it is available. If you are ordering a large amount of items, or items that are heavy (such as clock weights) the shopping cart does not always calculate the correct amount for shipping. We will contact you in the event that this occurs.
Thank you so much for your fast reply. The fix worked perfectly. I can't believe I have been living with a clock chiming 10 minutes early for 2 months.Thank you again Gregg Viscomi
My clock is up and running now. Thank you for the fast service.Kevin Miller
Just to let you know.......my order came today and I've fitted it in the clock - many thanks :o)Chris Perry
Thank you for your help. I tried both ideas and I am now working very nicely. That and my wife is happy too. So Thank you again.Robert Smith
THANK YOU! What more could one ask for good service!.Don Gibson
This is extremely helpful and I thank you sincerely. This repair is a mission of mercy for our pastor whose parents both died recently. She brought it to me with a 175 year old hymnbook that was also in the family, wondering what to do with family "heirlooms". Bringing the clock to life will be meaningful to her. As a former family counselor, she spends 80 hours a week helping people.Thanks- Rick, Tempest Book Shop
your company is amazing!!! promt shipment!!! i’ll be a customer for life!Karen reynolds
Clocks works great now. Thank you so much.Jim Zee
James, Just wanted to drop a quick note to say “Thanks Much” for the suspension spring replacement. The first spring fit the grandfather type, whereas the replacement ones were the right pieces for the “grandmother” clock. My Mom in VA is very happy to have her clock working again, and we appreciate the great responsiveness and service you folks provided.Best Regards, David Mayfield
James, thanks for the quick response. I am glad to know about your company. I have a number of personal clocks for which I need some parts.Jim Murphy
first, I want to report that the replacement movement I bought from you a few weeks ago worked perfectly!..This was very important as it let my father see his clock run again.alan Egger
James, Received the works in today's mail and it (the clock) is up and running. Thanks for your prompt service.JOE KRAESZIG
i would like to take this time to thank you for the your service that you have given to me . I did receive the pivot tool in the mail today.Patrick Kluthe
Hi James; Your package arrived and everything I needed was in it. I repiared the old kitchen clock that my wife is so very fond of and all is now well. Thank you for the extra effort, be well.Keith Lively
It's hard to believe it could that easy. Thank you very much!!Charles Moore
Deb: The movement arrived today and I got it installed and working beautifully. The instructions were very helpful.Michael G. Rich
Hello James, On behalf of sanity, I would like to thank you for assisting Ed in the workings of our clock. You have no idea how much you are appreciated.Susan Meyers
Clockworks, The new motor is terrific, clock works again. TomThomas Nichols
Thanks for the quick and positive response. We will be doing more business with you n the future!Terry Case
Works perfectly and I couldn't be happier. Thanks for all of your help.Lugene VanFleet
Thank you for your prompt response. I just wanted to thank you for that and to tell you that, even though it didn’t work out to do business this time, your integrity in taking the time to respond means that any future needs I have that you have available, you’ll be my first choice to do business with. I’ll be sure to recommend you to others. Thank you. Bill.William Souilliere
Thank you James This is only the second large clock I've tried to repair, you and your staff have been exceptional in keeping me on track. Your web page has some of the most useful information for a budding amateur like me. Without your staffs assistance I'm not sure I would ever get this clock working.Michael Ratliff
Dear James ever since I installed the 221421 clock in my wall clock it runs beautifully. Thank you very much for all the help and advice you gave me.Lewis L Taylor
I am very happy to say that a couple of the keys I ordered from you all worked for my old clock. Don't know what I would have done without you. My clock key disappeared the day my cleaning lady was here and I was just devasated-the clock is very old and I doubted I would find one that worked.Marilyn Meade
Thanks, It is refreshing to deal with someone that know what custom service and satisfaction means! Thanks again,Robert Owings
James - just to let you know the clock mechanism arrived safely several days ago and is now installed & working perfectly. Very pleased with your service.Andy.Belenkin