WelcomeClockworks is in the back woods of New England, we are a ethical group of clock enthusiasts that live and breath clocks every day of the week. All our business is conducted through shipping products and repairs rather than running a "walk in" retail establishment. We are located in Huntington, MA USA, this is old clock country here as Huntington is not far from the retired factories of Seth Thomas, New Haven, Waterbury, Ansonia, Westfield Watch, Chelsea Clock Co, and more. This region is where the great clock manufacturers produced countless quality clocks that are sought after even a century later.
For orders over 20.00 that need to be returned or exchanged please make sure you send it with a note. Sometimes we get things back with no note, and we do not know what to do with it, so please be sure to include a note with your contact information, invoice number and what products you would like for an exchange or if you want a refund. You do not need an RMA number.
- Any items that are returned for credit valued over $20 will incur a 15% restocking fee.
- Exchanges will incur a reshipping charge. This will be submitted to the same form of payment.
- No merchandise may be returned for credit or exchanged after 30 days.
- There are no refunds on regeared mechanical clock movements, these custom jobs are for one customer and cant be resold.
- There are no refund on shipping charges.
There are no returns or exchanges for orders with product value under $20.
Reason = Other retailers usually charge a small item fee of about 5.00 to 10.00, we do not do this. Instead we do not offer refunds or exchanges on orders valued 20.00 or less. We explain everything in detail within the product pages. The explicit instructions are there so that you can order the correct item. It is time consuming and very expensive to keep reshipping and swapping mini movements, keys, etc. Please be sure to read the instructions thoroughly before making any decisions on what to purchase. If you have any questions or concerns after reading the instructions thoroughly, please send an email to firstname.lastname@example.org and we will be more than happy to help you. We want you to order the correct thing the first time around and get your clock up and running!
Mechanical movements have a 2 year warranty against factory defects. Please be aware that any movements that have been regeared cannot be returned so they are excluded from the normal warranty. If there is an issue with a regeared movement, a repair of the movement is your only option. We do test the units before shipping when a gear change has been done but if there are any warranty issues you will have to send the movement in for repair. When sending back a mechanical movement for an exchange or refund (not any regeared movements), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when it was received. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that is damaged due to improper packing, the customer will be charged for the movement.
Clockworks.com is in the USA. We do offer worldwide shipping and most of our international orders ship for a flat rate. Upon checkout, select USPS for small international packages (12.00). If you want your package expedited (priority mail is 6-10 business days) then select that option upon checkout. This is usually much more expensive, but it is available.
If you are ordering a large amount of items, or items that are heavy (such as clock weights) the shopping cart does not always calculate the correct amount for shipping. We will contact you in the event that this occurs.
Also, first class international mail can take at least 30 business days to deliver. We have no control over this and the US Postal Service will not even attempt to do a trace on it until 30 business days have passed. Please do not contact us asking where your package is unless it has been at least 30 business days.
We are not responsible for any customs charges, taxes, duties, etc. for you to pick up your package. All international packages get sent out as merchandise and with a value of the contents. What each country does with that information is not known to us so it is the customer’s responsibility to pay any fees associated with an international purchase.
The customer is also responsible for all shipping charges. This includes any errors that may occur. If a product is coming or going to you, the customer, is responsible to pay it.
Due to the constantly changing inventory and price fluctuations in this industry, we do not print a physical catalog. Instead, we try to keep the website up to date as much as possible with the current stock and pricing. We do, sometimes, still end up with some items on back order. If you are in a rush for a certain product, it is best to contact us to make sure that it is in stock before you order next day air or a similar shipping speed.
When you call Clockworks via the 800 number you will talk to a professional clock movement restoration specialist. Someone that is an expert in the compatibility of obsolete movements to what is in production in today's market. You will get to talk to someone that has a profound knowledge of what is available and also what is no longer made. The person you speak to can put together any style clock kit in a matter of minutes with all the variables set to your clock case.
As you maybe figured out by now clock makers are few and far between. What is even more rare than this is a clock maker that will talk on the phone instead of working on clocks. There is no charge for this expert live assistance, there is no other place that exists that will do this, or can do this. We are the best at what we do, without a doubt. Of course in order to do this, there are some rules, otherwise it is not possible to perform such service.
There are a few rules for calling us, as call volume is of course extreme. Please do not call us with the below issues.
We cannot take these calls
- 1. Small orders under $50 (Order right online)
- 2. Order changes / address changes (Email us or see online info)
- 3. Cheap quartz unit replacements or directions (Email us or see online info)
- 4. Silly unrelated discussions (weather, politics, sports) mixed in with clock talk.
- 5. Questions on purchases from competitors that do not know clocks but sell parts.
We prefer these calls
- 1. Calls that get right to the point
- 2. Tough and unique questions or issues
- 3. The seemingly unsolvable issues
- 4. Installation assistance of components purchased from us
We love these calls
- 1. Mechanical replacement movement availability and compatibility
- 2. Assisting with the creation of a new mechanical clock kit
- 3. Writing up orders valued over $50
- 4. Discussions about a possible clock movement restoration job
- 5. Assisting with the parts or components to make your mechanical clock function
What will happen when you call
- 1. If all phones are being used, you will goto voice mail, we will call you back within a hour.
- 2. If we are all involved with clock repairs, you will goto voice mail, we will call you back within a hour.
- 3. If you get a person, this person is a clock restoration specialist that is in high demand, please be direct to the point.
Who will you be speaking with ?
James Stoudenmire (35 years experience)
Robert Turgeon (5 years experience)
Bill Lea (10 years experience)
Donna Stoudenmire (10 years experience)
Robert Tonkin (70 years with clocks)
Mr Tonkin Update =He ran out of time and now resides in the space between our thoughts.
With all this said, here is our phone number = 800-381-7458
Thank you so much for your fast reply. The fix worked perfectly. I can't believe I have been living with a clock chiming 10 minutes early for 2 months. Thank you again Gregg Viscomi
My clock is up and running now. Thank you for the fast service. Kevin Miller
Just to let you know.......my order came today and I've fitted it in the clock - many thanks :o) Chris Perry
Thank you for your help. I tried both ideas and I am now working very nicely. That and my wife is happy too. So Thank you again. Robert Smith
THANK YOU! What more could one ask for good service!. Don Gibson
This is extremely helpful and I thank you sincerely. This repair is a mission of mercy for our pastor whose parents both died recently. She brought it to me with a 175 year old hymnbook that was also in the family, wondering what to do with family "heirlooms". Bringing the clock to life will be meaningful to her. As a former family counselor, she spends 80 hours a week helping people. Thanks- Rick, Tempest Book Shop
your company is amazing!!! promt shipment!!! i’ll be a customer for life! Karen reynolds
Clocks works great now. Thank you so much. Jim Zee
James, Just wanted to drop a quick note to say “Thanks Much” for the suspension spring replacement. The first spring fit the grandfather type, whereas the replacement ones were the right pieces for the “grandmother” clock. My Mom in VA is very happy to have her clock working again, and we appreciate the great responsiveness and service you folks provided. Best Regards, David Mayfield
James, thanks for the quick response. I am glad to know about your company. I have a number of personal clocks for which I need some parts. Jim Murphy
first, I want to report that the replacement movement I bought from you a few weeks ago worked perfectly!..This was very important as it let my father see his clock run again. alan Egger
James, Received the works in today's mail and it (the clock) is up and running. Thanks for your prompt service. JOE KRAESZIG
i would like to take this time to thank you for the your service that you have given to me . I did receive the pivot tool in the mail today. Patrick Kluthe
Hi James; Your package arrived and everything I needed was in it. I repiared the old kitchen clock that my wife is so very fond of and all is now well. Thank you for the extra effort, be well. Keith Lively
It's hard to believe it could that easy. Thank you very much!! Charles Moore
Deb: The movement arrived today and I got it installed and working beautifully. The instructions were very helpful. Michael G. Rich
Hello James, On behalf of sanity, I would like to thank you for assisting Ed in the workings of our clock. You have no idea how much you are appreciated. Susan Meyers
Clockworks, The new motor is terrific, clock works again. Tom Thomas Nichols
Thanks for the quick and positive response. We will be doing more business with you n the future! Terry Case
Works perfectly and I couldn't be happier. Thanks for all of your help. Lugene VanFleet
Thank you for your prompt response. I just wanted to thank you for that and to tell you that, even though it didn’t work out to do business this time, your integrity in taking the time to respond means that any future needs I have that you have available, you’ll be my first choice to do business with. I’ll be sure to recommend you to others. Thank you. Bill. William Souilliere
Thank you James This is only the second large clock I've tried to repair, you and your staff have been exceptional in keeping me on track. Your web page has some of the most useful information for a budding amateur like me. Without your staffs assistance I'm not sure I would ever get this clock working. Michael Ratliff
Dear James ever since I installed the 221421 clock in my wall clock it runs beautifully. Thank you very much for all the help and advice you gave me. Lewis L Taylor
I am very happy to say that a couple of the keys I ordered from you all worked for my old clock. Don't know what I would have done without you. My clock key disappeared the day my cleaning lady was here and I was just devasated-the clock is very old and I doubted I would find one that worked. Marilyn Meade
Thanks, It is refreshing to deal with someone that know what custom service and satisfaction means! Thanks again, Robert Owings
James - just to let you know the clock mechanism arrived safely several days ago and is now installed & working perfectly. Very pleased with your service. Andy.Belenkin