Sending A Clock Repair

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Sending A Clock for Repair

Sending A Clock for Repair is easy because we here at need the movement alone. We get clock repairs shipped to us from all over USA and Canada. There is never a problem doing this as long as the movements are double boxed and well protected. Here are some guidelines on how to ship the movement and also what to expect.

Packing The Movement

Undoubtedly, the safest way to pack the movement is to box it up nice and tight with the hand shaft facing up. This is very important! Make sure the movement cannot bounce around inside the box. The next step is to pack that box inside another box. If sending it like this, there will be no problem getting it to us. It does not even have to be put together. Sending us a bag of parts and the movement plates is ok also. It does not matter as long as it's all there. Don't laugh, we have had this happen many times! We know how to put it back together, so don't worry.

Protect the clock hand shaft

When packing up the movement, take special care to protect the hand shaft as this is hard to correct if it gets bent. This is the shaft that the hands go on to tell the time. Pack the movement up well with newspaper and bubble wrap. If using packing peanuts make sure to put the movement inside a plastic bag first! Please do not let the movement get peanuts all up inside of it.

Again, when placing the movement inside the box make sure to place it in with the hand shaft pointing up. Once the movement is packed really well in a box, pack it again in another box with more packing material. The movement should not be able to bounce around inside the first box. Double boxing provides extra cushion for the movement as it travels to minimize the possibility of damage.

What not to ship us

We only need the movement itself. Do not ship us the dial, weights, pendulum, chime block or any other part that is not the clock movement itself. There is no point in sending back and forth parts that we do not need, to risk damage. The dial and pendulum get easily damaged when shipped, unlike the movement that ships well.

Sending the movement for repair by UPS

If you have a UPS account, or have access to ship it via UPS, just send it along after filling out the form. If it is a problem getting it shipped out, let us know the weight and dimensions of the box and we can email a UPS label for a low price. Shipping centers are unreasonably expensive when it comes to packing and shipping something. If boxing it up as described and ship it to us with the label provided, it will be substantially less cost than a place like Mailboxes, etc to pack and ship. Please email us at [email protected] with the weight and dimensions of the box if this sounds better. Of course, there is the option of go priority mail as well.

After the movement is packed up, please send it to: CLOCKWORKS 124 Goss Hill Rd, PO Box 339, Huntington, MA 01050. If the following form is filled out, we will get notification that the clock is coming. You will receive an email confirmation of the form submission.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

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Patty Hackett
Patty Hackett
1 year ago

Hi. I’m Patty Hackett from Avon but now living in Clearwater,Fl. In December of 2008 my neighbor George Pierfedici took my German cuckoo clock to your place and had it fixed for me (I still have the invoice). I still have this lovely clock but it fell off the wall down here and needs to be fixed. I am fixing the wooden decorations that fell off, but need you to fix the workings. May I ship it up to you or maybe bring it up after Covid? My son had it hand carried from Germany (on an airplane) about 20 years ago. I love it. Please let me know if I can send it to you to be fixed. My invoice for that repair is for $53 and came back with instructions too.I’m sure it is more now but I do want it fixed. I can actually fly up on Southwest Airlines free but not now with Covid. Let me know if you still do cuckoo clocks snd would fix mine again.
Thank you,
Patty Hackett
(860)930-1037 (cell snd text)
2333 Feather sound Drive
Clearwater, Fl 33762
[email protected]

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