About Clockworks Info Tabs

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The following are about Clockworks Info Tabs - Clockworks is a clock supply company where you can repair your own clock with our movements parts and tools. Some clock repairs are very easy to correct. 
WelcomeIntroductionThe OriginReturnsInternationalCatalog

Please view these information tabs to learn about Clockworks and what we can do for you.

Clockworks clock supply

Welcome to clockworks.com clock supply. We are a global Horological supplier of clock parts and clock movements. Of course, we are an ethical family of clock enthusiasts that work on clocks every day. This family has 100 years of clock making and repairing as a back ground, and this website was made in 1998 upon the dawn of the internet.

Appointment only

If you are local to us, call for an appointment to get a service on your clock. We offer a large variety of clock parts, and movements. Also anything else that has to do with clocks and clock parts.

Clockworks location

We reside in Huntington, MA, in the USA. This is clock country here because Huntington is not far from where all those old clock factories were. Seth Thomas, New Haven, Waterbury, Ansonia, Westfield Watch, Chelsea Clock Co, and more. Of importance, this region is where the great clock manufacturers began production on countless quality clocks. Moreover, this astounding quality has been sought after even a century later.

Its all about the clocks

Clockworks.com resides in the back woods of New England. Bears, coyotes, wolves and deer are common up in these parts. When Midwest or southern people hear of the state of MA they maybe do not think of dirt roads and remote forest land. However, a foot or two of snow in the winter keeps us burning the wood stove. In the meanwhile, we are here working on clocks and clock parts usually every day of the week.

Clockworks Clock Supply Summary

Naturally, there is not much we would rather do. This is our passion and joy. Mechanical clocks are so fascinating to watch in motion. It is hypnotic to examine the intricate movement of the wheels and gears as the clock runs. Developments through the years has made advancements in the clock movement from time only to a highly complex conglomeration of gears and functions. Phases of the moon, calendar, chiming and striking while doing all this without a plug in the wall or battery. Strictly mechanical power made all this happen and that is pretty amazing.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022

Clockworks Clock Supply Origin

Clockworks clock supply origin begins with Nepaug Clockworks in the mid 1940’s by Robert Tonkin. Nepaug is a quaint town in New Hartford, CT. This legacy of Clock repair service began in a barn near the house in Nepaug. Also, additional work with a Jeweler that was across from the old Seth Thomas factory in Thomaston, CT.

Clockworks supply developments

In 1991 his nephew (me), James Stoudenmire, took an interest in what he was doing and began to follow suite. Of course, my first step was to join NAWCC in 1994 and became in full swing with clocks. I took up a clock repair internship at Goldsmith Jewelers with Ludwig Goldsmith in Wilbraham, MA. Also, I became an apprentice for another clock and watch maker, Al Descorcy, of Al's clock shop. Working for free but learning about more about clocks and repairing them. We would go to all the NAWCC shows that would take place within 200 miles of us. At the shows we would watch the experts explain various things. Things like details about special clocks and how to re-pivot them and all this. Of course, we met other clock makers and were able to get their opinions on certain problem units and so forth.

The information age

Then came the internet in 1995, and Ebay to soon follow. Selling here and there on Ebay with the user name of Clockworks. It stuck and we got pretty busy with it selling some of the large stock of parts we had already had. So the next step was to get a website. We were stuck with theclockman.com because clockworks.com was taken by a non clock person. Finally in 1998 I was able to purchase the domain clockworks.com. More and more people came aboard and now here we are.

Modern times

These days we have a full stock clock repair center. We have industrial clock cleaning machines and various lathe setups. Using both Bergeron and KWM bushing devices and Gear cutters. We have one to two thousand of old clock movements that we organize by country of manufacturer and the maker. At the same time, we continue to run the clockworks.com retail side of offering everything from moon gears to quartz clock hands to full tubular bell clock kits. We offer a complete line of mechanical and battery clock movements.

  • If we need a part, we go to the next section of the building and get it, from either our retail supply or our antique supply.
  • If we need to cut a gear, or make a pivot, we go to another room and do it.

When someone emails [email protected] with a clock issue, andclockworks.com can't solve it, then it's most likely not solvable.

Lets get ticking

Together we can save the clock instead of getting rid of it. When people have a clock for a long time, and then get rid of it, it seems all they can think about is that clock. In other words, when they have a clock, they do not think about it much. But when they get rid of it, it sticks in there brain that they should have tried to save it. Whatever one decides to do is fine, but if the clock is to work, this is the right site.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022

Clockworks Return Policy Guide

Clockworks.com Return Policy Guide - please make sure to read the instructions thoroughly before purchasing. If you have any questions at all please send an email and we will be more than happy to help. Order the correct thing the first time around and get the clock up and running! You do not need an RMA number to return an item. However, please include a note with your contact information, order number, and reason for the return/exchange. If you receive an item that has been damaged in shipping, please see the section below for specific instructions on what to do.

Returns

      • No refunds on items with a value under $20.00
      • No refunds after 30 days from the date of the order
      • No refunds on shipping charges
      • No returns on custom jobs such as movement regears or modified pendulums.
      • All refunds will incur a 15% restocking fee based on the product total (does not apply to exchanges)
      • Exchanges must include a check or money order for shipping (same amount paid on original order)
      Please ship to this address: Clockworks 124 Goss Hill Rd. Huntington, MA 01050

Mechanical Movements

Mechanical movements have a 2 year warranty against factory defects. Please be aware there are no returns on movement regears so this excludes them from the normal warranty. If there is an issue with a movement regear, a repair of the movement is the only option. We do test the units before shipping when a gear change has been done. If there are any warranty issues however it will have to be sent in for repair. When sending back a mechanical movement for an exchange or refund (not any movement regears), or a repair, etc. it is the customer’s responsibility to pack it exactly like it was when the movement was sent to you. This includes double boxing the movement with the hand shaft facing up and making sure the movement cannot move around freely. If we receive a movement back that has damage due to improper packing, the customer will be responsible for the charge of that movement.

Item Damaged In Shipping

If you receive an item that has been damaged in shipping please follow the following procedures:
    • 1. If the product was damaged during shipping with visible damage to the box- Please take note of any damage on your carrier's receipt, but do not refuse delivery. Keep all packing materials and notify us immediately. Take photos of all side of the box and tracking number.
    • 2. Damaged during shipping but the box is okay- This means Clockworks may be able to help in other ways like repairing the item. We offer free technical support. All damage or shortages MUST be reported within 10 days of receipt.

Ask for help

So please if you have any questions about the product that you want to purchase, by all means contact us. There are multiple methods of contacting us for questions. The chat option is on the low right of every page, there is a contact form in the middle right of each page as well. One can email or call us or even chat. All these ways makes it easy to get answers to your questions in a reasonable amount of time. We want the product to be right the first time around.
The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022

Clockworks International Order Fulfillment

Clockworks International Order Fulfillment is an option for our products, however there are some guidelines to go by in order to provide this service.

International shipping method used

Clockworks is in the USA. We do offer worldwide shipping. The weight of the item(s) and the destination will dictate the cost of the shipping. All international orders ship via US Postal Service (USPS). We offer First class international shipping as well as Priority Mail international shipping. First class is less expensive, however there is no specific delivery time and could take up to 30 days to arrive. Usually this is not the case, however that is the magic number that the postal service provides. We have no control over this and the US Postal Service will not even attempt to do a trace on it until 30 business days have gone by. Please do not contact us asking where the package is unless it has been at least 30 business days. Priority mail international shipping is 6-10 business days. It is generally a more reliable service, however it is much more expensive.

Clockworks cart calculations

If ordering a large amount of items, or items that are heavy (such as clock weights or a clock movement) the shopping cart does not always calculate the correct amount for shipping. If encountering an error upon checkout, please email us. We will create an invoice and email a secure payment link to pay for the item(s).

Clockworks is not responsible

Orders that ship outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. These additional charges for customs clearance must be paid by the customer. Clockworks has no control over these charges, nor can Clockworks predict what they may be. Customs policies vary widely from country to country. Please contact the local customs office for more information. European customers please read the next section.

All international packages are sent out as merchandise and with a value of the contents. What each country does with that information is not known to us. So it is the customer’s responsibility to pay any fees associated with an international purchase. The customer is also responsible for all shipping charges. This includes any errors that may occur. The customer is responsible to pay the shipping of the product whether it is coming or going.

European Countries - VAT

It has come to our attention that the European government has imposed a VAT tax on all incoming packages. Clockworks is not required at this time to have a VAT number. Therefore, we do not charge VAT tax on any purchase. As stated in the above section, the only charges above and beyond the cost of the merchandise that we charge are any and all shipping fees. Any VAT tax that may be due is the responsibility of the customer when the package goes through customs.

Out of Clockworks hands

When an order is placed and we ship it out, our job has been completed. Please understand that we are a small business and cannot absorb any extra cost. So, in other words, all expenses, all risks, all customs fees, all shipment costs, are on the customer.

International package theft

Clockworks has sent an incredible amount of products to certain countries and people just do not get what we send. If ordering from a country that is dealing with issues on postal theft, we cannot take responsibility for this on our end. Again, we are a small company and just cannot absorb this sort of expense. Specifically, two countries that we cannot ship to any longer because of these problems is South Africa and Brazil.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022

Clock Movement Parts Catalog

Our Clock Movement Parts Catalog is only available online at Clockworks. The clock industry is changing so much and so quickly that it is no longer practical to print a catalog. The inventory violently fluctuates in what is produced and what is no longer available. What is readily available this week, may not be available the next week, or longer. With the internet in such full swing, a paper catalog is no longer an option that makes sense. Clockworks is going green, saving the trees and the planet by just keeping the website up to date.

Using the search bar

The Clockworks website has a convenient search bar on the top of every web page. This will search our clock parts and tools with ease and efficiency. Ask questions via chat or email and you will be able to get answers right away. Clockworks can send information or links to solve the clock issues immediately. All these advantages is justification for the elimination of the paper catalog idea.

So tell us what you are in the market for please. Use the chat system or email us for a timely response to all your clock questions. IF you need a specific part, please just ask and we can send you a link to where it is.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2022

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